How would you navigate a situation where a team member consistently disregards library policies?

1 Address Privately

When you notice a team member flouting library policies, it's important to address the issue privately before it escalates. Approach them in a non-confrontational manner, ensuring that the conversation is both respectful and constructive. Explain the specific policies they are disregarding and why adherence is crucial for the library's function and reputation. Listen to their perspective to understand any underlying reasons for their behavior, which might offer insights into how to resolve the situation effectively.

2 Seek Understanding

Understanding why a colleague might be ignoring library policies is key to finding a solution. Engage them in a dialogue to uncover any challenges they're facing that could be contributing to their disregard for the rules. Perhaps they are unaware of the impact of their actions or they're struggling with personal issues that are affecting their professional conduct. By showing empathy and a willingness to help, you can foster a more cooperative relationship and encourage them to adhere to the library's standards.

3 Reinforce Importance

It is vital to reinforce the importance of library policies to your team member. Explain that these rules are in place to protect the integrity of the library system and ensure a fair and orderly environment for both staff and patrons. Highlight examples of how non-compliance can lead to confusion, inefficiency, or even damage to library resources. Remind them that as a team, everyone relies on each other to maintain the library's service quality.

5 Implement Consequences

If previous steps have not led to a change in behavior, it may be necessary to implement consequences. Ensure that these are consistent with library policy and have been clearly communicated beforehand. It could range from a formal warning to more serious repercussions depending on the severity and frequency of the infractions. It's important that your team member understands the seriousness of their actions and the impact on the library and its patrons.

6 Follow Up

Lastly, follow up after the initial conversation and any subsequent actions. Monitoring the situation shows your commitment to upholding library policies and provides an opportunity to acknowledge improvements or address ongoing issues. Regular check-ins can also help prevent future policy breaches and reinforce the message that while the library supports its staff, it also expects them to meet certain standards of professional conduct.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?