How would you address a volunteer who continuously oversteps their role boundaries within the organization?

Addressing a volunteer who oversteps their role is tricky but necessary—like politely telling someone they’re off-key at karaoke. Start with a private chat, acknowledging their enthusiasm before outlining where they’ve crossed the line and its impact. Reiterate their role and set clear boundaries—because nothing says “let’s be clear” like a written role description. Listen to their side and explore other options if they want more responsibility, but remind them not every ship needs a second captain. Follow up to ensure they’re on track, and don’t forget to document everything. If the behavior continues, consider reassignment or letting them go. A mix of empathy, clear communication, and humor should keep things on course.

To address a volunteer who continuously oversteps their role boundaries, start by having a private, respectful conversation. Clearly outline the specific behaviors that are problematic and explain how they impact the team and organization. Reiterate their role's boundaries and responsibilities, and provide examples of appropriate conduct. Offer guidance on how they can contribute effectively within their role. Listen to their perspective and address any underlying concerns. Set up a follow-up meeting to review progress and adjust expectations if needed. By addressing the issue directly and supportively, you can help the volunteer align with their role.

1 Know your role and scope. 2 Respect confidentially and privacy. 3 Communication clearly and appropriately. 4 Set and respect boundaries. 5 Seek Feedback and support. 6 Review and reflect. There are several key steps in managing volunteers effectively : 1 Define the volunteer roles in the Organization. 2 Recruit volunteers....... 3 Onboarding volunteer ...... 4 Establish clear communication ........ 5 Provide Comprehensive training....... 6 Recognise and reward volunteers.......

Feedback is a powerful tool to build respect and perspective from all parties involved. Promotes Accountability: It encourages volunteers to be mindful of their actions and understand the impact they may have on others. Fosters Growth and Learning: Constructive feedback helps volunteers understand where they can improve and how to align better with the organization's values and goals. Protects Organizational Integrity: By addressing issues promptly, the organization maintains a safe and respectful environment for everyone involved, including other volunteers, staff, and the community served. Builds Trust: Transparent communication fosters trust between the organization and its volunteers, as well as among the volunteers themselves.

Is the volunteer overstepping, or stepping up? If they continually overstep your organization's mission, values, and/or disrupt your operations then draw a clear line. If they cross it again, say goodbye. If they continually step up and take initiative outside of their role and boundaries, maximize their passion and energy for your cause by redefining their role.