How would you address communication breakdowns with non-technical stakeholders during project updates?

Break down complex technical concepts into straightforward language. Use analogies or metaphors to relate technical details to everyday experiences, making it easier for non-technical stakeholders to grasp the significance of the findings.

I should avoid complex technical terms and use simple, easy-to-understand language. I use charts and presentations to illustrate project progress. I make clear the objectives and impact of updates on the overall project goals and on the interests of stakeholders. I open communication channels and encourage stakeholders to ask questions and provide feedback. I listen to stakeholders’ concerns and work to address them directly. I should provide regular updates to keep information flowing smoothly. I tailor information to meet the needs of each group.

To address communication breakdowns with non-technical stakeholders, I would simplify technical jargon by using relatable analogies and clear language. Regularly check in to ensure understanding, encouraging questions and feedback. Provide visual aids like charts or diagrams to illustrate complex points. Tailor the communication style to the stakeholder’s knowledge level, focusing on the project's impact rather than the technical details. Summarize key takeaways and action items at the end of each update. Lastly, establish a consistent communication routine to build trust and alignment throughout the project.

I would ask them questions to understand where the breakdown in communication occurred. Was it terminology (the what), was it process (the how), or a combination of the two that lost the audience? Once I know what needs clarification, I'd offer explain what wasn't clear, offering analogies to less technical, more common-knowledge situations to provide clarity, or having more "check-points" for questions as I build on terms and concepts until there's enough clarity to tie it all together.

Try to relate with a commin daily terms or common issues which is on the hits. For example : Talking about the electricity, maybe we can relate with water supply etc.

Abordar las interrupciones de comunicación con partes interesadas no técnicas puede ser un desafío, pero hay varias estrategias que pueden ayudar a mantener una comunicación efectiva: -Simplificar el lenguaje: Evita el uso de jerga técnica y utiliza términos sencillos y claros. Esto ayuda a que todos comprendan la información sin sentirse abrumados. -Utilizar visuales: Gráficos, diagramas y presentaciones visuales pueden ser muy útiles para explicar conceptos complejos de manera más accesible. -Establecer expectativas claras: Desde el inicio del proyecto, define cómo y cuándo se comunicarán las actualizaciones. Esto puede incluir reuniones regulares, o actualizaciones en una plataforma de gestión de proyectos.

In general there are some easy adjectives that can be quickly used as large, small, heavy, strong, robust, yellow instead of blue... This will allow technicians to avoid becoming "teachers" as it is in general not effective in internal communications.

Analogias e demonstra??es s?o imprescindíveis quando se trata de assuntos complexos, principalmente temas técnicos como na engenharia elétrica.

Explica siempre como si estuvieras hablando con un ni?o y sube el nivel según la respuesta físico emocional que encuentres de regreso. Explica conceptos poniendo similares con objetos cotidianos de tu día a día. Luego subir el nivel indicando las restricciones de estos objetos y como afectan para llegar a una buena solución indicando los desafíos que tienes a la hora de llegar a la solución con los recursos actuales. (ejemplo: tienes un fusible que esta abierto puedes hacer un similar con un puente por el cuela circulaban muchos coches y de un momentos a otro se derrumbó, luego preguntas ?porque fue que se derrumbó?) los seres humanos nunca aprendieron de las respuestas si no de la pregunta.

When looking at a complex system I often start with a block diagram. Simple at first. If it's a motherboard then show CPU, memory, reset circuits, external connectors to storage and PSU. Then, I add details as needed in the areas of interest. I will end up with a very detailed picture of the system and IO. I used the fully detailed version for communicating with other engineers and a simplified version for a wider audience. For status to managers it is often enough to show the simple version and say "The issue is that we expect X to happen between block A and block B but we are seeing Y instead. We are focusing our investigation on blocks A and B." It lets them know we are making progress without getting bogged down in details.

Aunque los diagramas pueden ayudar intenta realizar una versión en físico que puedan manipular y modificar para utilizar el sentido mas primitivo del aprendizaje del ser humano que es la exploración. Con un documento físico el personal no técnico podrá realizar apuntes y modificaciones físicas según su entendimiento.

Pay close attention to the audience. Most people will give visual or audible signs that you have lost them. This applies to technical as well as non-technical audiences. The challenge for me is deciding when to take time in a meeting to go back and help people understand vs. saying "Let's take this offline and go on with the agenda."

I try to give myself or others action items in the meeting notes for providing follow-up material. When giving myself an action I will often put in bold red "Add X, Y, and Z here in the notes" so I will remember to do that before sending out the notes.

Before you take any kind of approach, you should think about who your audience is. As you get to know your stakeholders, you’ll get a sense of where they have areas of expertise and the level of their technical knowledge. This way, you won’t waste time explaining stuff they already know or that doesn’t pertain to their role. Avoid technical jargon when possible.Focus on impact when explaining technical concepts