How do you work with stakeholders on your business continuity plan?

1 Identify your stakeholders

The first step is to identify who your stakeholders are and what their roles and responsibilities are in relation to your BCP. Stakeholders can include internal and external parties, such as employees, customers, suppliers, regulators, investors, media, and community groups. You can use a stakeholder analysis tool, such as a matrix or a map, to categorize your stakeholders based on their level of interest and influence, and to understand their needs, expectations, and concerns.

2 Engage your stakeholders

The next step is to engage your stakeholders in the BCP process, by informing them of the purpose and scope of the plan, seeking their input and feedback, and involving them in decision-making and problem-solving. You can use different methods of engagement, such as surveys, interviews, workshops, focus groups, or simulations, depending on the type and size of your stakeholders. The key is to communicate clearly and regularly, and to listen and respond to their views and suggestions.

3 Align your objectives

The third step is to align your objectives with your stakeholders, by ensuring that your BCP supports your strategic goals and values, and that it meets the requirements and expectations of your stakeholders. You can use a SWOT analysis or a SMART framework to define your objectives and measure your progress. You should also consider the potential impacts and benefits of your BCP for your stakeholders, and how to balance their interests and needs.

4 Assign your roles

The fourth step is to assign roles and responsibilities to your stakeholders, by defining who will do what, when, where, and how in the event of a disruption. You should also specify who will be accountable for the outcomes and who will be consulted or informed along the way. You can use a RACI matrix or a similar tool to clarify your roles and responsibilities, and to avoid gaps, overlaps, or conflicts.

5 Test your plan

The fifth step is to test your plan with your stakeholders, by conducting exercises or drills to simulate a disruption and evaluate your BCP's effectiveness and efficiency. Testing your plan can help you identify strengths and weaknesses, validate assumptions and scenarios, verify resources and capabilities, and improve coordination and collaboration. You should involve your stakeholders in the testing process, by inviting them to participate, observe, or provide feedback.