How do you verify buyer information?

1 Why is it important?

Verifying buyer information is not only a legal requirement in some industries and regions, but also a good practice to avoid disputes, chargebacks, and losses. By verifying buyer information, you can confirm the buyer's identity and payment method, reduce the chances of shipping to wrong or fake addresses, and build trust with your buyers. This can help you improve customer service and loyalty, as well as reduce the need for returns and refunds.

2 How to verify identity?

One of the most common ways to verify buyer identity is to ask for a photo ID, such as a driver's license, passport, or national ID card. You can request the buyer to send you a scanned or photographed copy of their ID, or use a third-party service that can verify IDs online. Some examples of such services are Jumio, Onfido, and Veriff. These services use artificial intelligence and biometric verification to check the authenticity and validity of IDs and match them with the buyer's face.

3 How to verify credibility?

Verifying buyer information can be done by searching their name, email, phone number, or address on Google or social media platforms. This can help you confirm their identity or spot any red flags. You can also ask for references or testimonials from previous sellers or customers to learn about their payment behavior and satisfaction level. Additionally, checking their feedback or ratings on online platforms or marketplaces where they have bought or sold before can provide valuable insights into how other sellers and buyers have rated them.

4 How to verify payment methods?

The last step to verify buyer information is to make sure that they have a legitimate and secure payment method. You can do this by utilizing a reputable payment processor or gateway that offers fraud prevention and protection features, such as PayPal, Stripe, or Square. Requesting a proof of payment or a confirmation code from the buyer after they have completed the payment is also recommended. This could be in the form of a screenshot, an email receipt, or a text message that shows the payment amount, date, and reference number. Additionally, you should wait for the payment to clear or settle before you ship the product or deliver the service. You can check your payment processor's dashboard or reports to see the status of the payment and if there are any issues or disputes.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?