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How do you use stakeholder feedback to justify program budgets?

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As a non-profit program developer, you know that your budget is not just a financial document, but also a strategic tool that reflects your vision, goals, and impact. However, creating and presenting a budget that aligns with your stakeholders' expectations and needs can be challenging, especially in times of uncertainty and change. How do you use stakeholder feedback to justify your program budget and demonstrate your value proposition? Here are some tips to help you:

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Juan Pablo Otero

Corporate Social Responsibility - ESG & Sustainability | Corporate Reputation |Organizational Culture | Internal…

1 Identify your stakeholders

Before you start collecting feedback, you need to identify who your stakeholders are and what their roles, interests, and concerns are in relation to your program. Stakeholders can include donors, beneficiaries, partners, staff, board members, funders, regulators, and others who have a stake in your program's success. You can use a stakeholder analysis matrix to map out their level of influence, interest, and engagement in your program, and prioritize the ones who have the most impact on your budget.

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Larissa Verbitskaya

CEO and co-founder UkraineNow.ch??Mentor for Start-ups, NGOs, and Social Entrepreneurs?? Gender Equality & Social Inclusion Expert ?? Expert in Social Impact Strategies
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In dialogue with stakeholders, I would like to point out that you need resources for the project. Resources are not always money. If a stakeholder can provide you with, for example, premises for training or give you access to their information platforms, this will improve the budget. So, please emphasize resources and partnership development when you develop a project. Some articles may be closed without money. This always has a positive effect on the main donor. And, of course, share your resources with other stakeholders. It will strengthen you as an organization.

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2 Choose your feedback methods

Depending on your stakeholder group, you can choose different methods to gather feedback on your program budget. For example, you can use surveys, interviews, focus groups, workshops, or online platforms to ask questions, share information, and solicit opinions. You can also use existing data sources, such as reports, evaluations, audits, or reviews, to extract relevant feedback. The key is to use methods that are appropriate, accessible, and respectful for your stakeholders, and that allow you to collect both quantitative and qualitative feedback.

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3 Analyze and synthesize feedback

Once you have collected feedback from your stakeholders, you need to analyze and synthesize it to identify common themes, patterns, gaps, and opportunities. You can use tools such as SWOT analysis, logic models, or budget variance analysis to help you organize and interpret the feedback. You should also compare and contrast the feedback from different stakeholder groups, and look for areas of agreement, disagreement, or divergence. This will help you understand the different perspectives and expectations of your stakeholders, and how they relate to your program budget.

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4 Use feedback to justify budget decisions

Based on the analysis and synthesis of the feedback, you can use it to justify your budget decisions and explain how they align with your program objectives, outcomes, and impact. You can use feedback to support your budget assumptions, projections, and allocations, and to demonstrate how you have addressed the needs, preferences, and concerns of your stakeholders. You can also use feedback to highlight the value proposition of your program, and how it contributes to your mission, vision, and theory of change.

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5 Communicate feedback and budget to stakeholders

Finally, you need to communicate the feedback and the budget to your stakeholders in a clear, concise, and compelling way. You can use different formats and channels to present your budget, such as reports, presentations, infographics, or dashboards. You should also tailor your communication to your audience, and use language, tone, and style that are appropriate and engaging for them. You should also acknowledge and appreciate the feedback that you have received, and show how you have incorporated it into your budget. This will help you build trust, credibility, and rapport with your stakeholders, and increase their buy-in and support for your program.

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Larissa Verbitskaya

CEO and co-founder UkraineNow.ch??Mentor for Start-ups, NGOs, and Social Entrepreneurs?? Gender Equality & Social Inclusion Expert ?? Expert in Social Impact Strategies
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My 10 years of experience in NGOs and humanitarian programs says that the first justification for budget figures is need. The more acute the situation, the faster and easier it is to agree on money. The second important aspect is reputation and trust. If you've worked with a donor before or have a stellar reputation and reviews from other donors, it's always easier to justify your costs.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Juan Pablo Otero

Corporate Social Responsibility - ESG & Sustainability | Corporate Reputation |Organizational Culture | Internal Communications| Communications Marketing | Public Relations | TEDx Speaker | Diversity & Inclusion Activist
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En los programas sociales, las partes interesadas son los que más conocen del problema, quienes lo viven día a día, su opinión es muy importante para conocer las verdaderas necesidades y optimizar recursos. Es importante contar con supuestos, pero estos, se deben de desarrollar a partir de la experiencia de quien conoce el problema a resolver.

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Larissa Verbitskaya

CEO and co-founder UkraineNow.ch??Mentor for Start-ups, NGOs, and Social Entrepreneurs?? Gender Equality & Social Inclusion Expert ?? Expert in Social Impact Strategies
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The balance of financial participation and in-kind contributions is very important for the budget. For the budget, it is important to show the hours of work of volunteers, the use of volunteer or partner resources (transport, communications, premises, etc.). A strong team can complete a project without money. This is true. It is true that many years of experience and strong partnerships were monetized in this way.

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How do you use stakeholder feedback to justify program budgets?

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4

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1 Identify your stakeholders

2 Choose your feedback methods

3 Analyze and synthesize feedback

4 Use feedback to justify budget decisions

5 Communicate feedback and budget to stakeholders

6 Here’s what else to consider

Non-profit Program Development

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How do you use stakeholder feedback to justify program budgets?

1

2

3

4

5

6

1 Identify your stakeholders

2 Choose your feedback methods

3 Analyze and synthesize feedback

4 Use feedback to justify budget decisions

5 Communicate feedback and budget to stakeholders

6 Here’s what else to consider

Non-profit Program Development

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感谢您的反馈

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