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How do you use process mining to identify and eliminate bottlenecks in BPR?

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Business process re-engineering (BPR) is a radical approach to redesign and improve the efficiency, effectiveness, and quality of your business processes. However, before you can re-engineer your processes, you need to understand how they work, where the problems are, and what the opportunities are for improvement. That's where process mining comes in. Process mining is a technique that uses data from your IT systems to automatically discover, analyze, and visualize your business processes. In this article, you'll learn how to use process mining to identify and eliminate bottlenecks in BPR.

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Ashwin Jain

Technology Consulting Leader @ EY | Gen AI, Low Code BPM
Keynes Austin

Strategic CX Transformation Expert | SAP Products & Consultancy Specialist (Sales & Service Cloud - V2) | Freelance…

1 What are bottlenecks and why are they bad?

Bottlenecks are points in your business processes where the flow of work is slowed down or stopped by a lack of resources, capacity, or coordination. Bottlenecks can cause delays, waste, errors, frustration, and customer dissatisfaction. They can also reduce your productivity, profitability, and competitiveness. Therefore, eliminating bottlenecks is a key objective of BPR.

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2 How to identify bottlenecks with process mining?

Process mining can help you identify bottlenecks by providing you with a realistic and objective view of your actual processes, not just how they are supposed to work. Process mining can show you how long each activity takes, how often it is performed, how it is connected to other activities, and how it affects the overall process performance. By using process mining, you can easily spot the activities that have high waiting times, low throughput, high variability, or high rework rates. These are the indicators of bottlenecks.

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3 How to eliminate bottlenecks with process mining?

Process mining can also help you eliminate bottlenecks by providing you with insights and recommendations on how to improve your processes. Process mining can help you answer questions such as: Why are the bottlenecks occurring? What are the root causes and contributing factors? How can you reduce or remove the bottlenecks? What are the expected benefits and impacts of the changes? Process mining can also help you monitor and evaluate the results of your BPR initiatives, by comparing the before and after scenarios and measuring the performance improvements.

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4 What are the benefits of using process mining for BPR?

Process mining for business process reengineering (BPR) can bring many advantages, such as faster and more accurate diagnosis of process issues, data-driven decision making for process redesign, increased transparency and alignment among stakeholders, improved quality and customer satisfaction of process outcomes, lower costs and risks of process execution, and higher agility and innovation in process adaptation.

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Ashwin Jain

Technology Consulting Leader @ EY | Gen AI, Low Code BPM
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Process Mining helps do the sense check and simulation for to be process. Drastically reducing the risk and help leveraging design thinking for quick prototyping. Process Mining provides the perspective on variants and make the downstream automation possible.

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5 What are the challenges of using process mining for BPR?

Using process mining for BPR can be challenging, such as ensuring the availability and quality of your process data, choosing the right process mining tool and methodology, and interpreting and communicating the results. Additionally, you may face resistance to change and need to sustain and scale process mining and BPR practices across your organization.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Keynes Austin

Strategic CX Transformation Expert | SAP Products & Consultancy Specialist (Sales & Service Cloud - V2) | Freelance Contractor | Let's Drive SAP Success Together!
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In addition to the outlined steps, consider the following: - Ensure accurate and complete data for analysis to avoid misleading insights. - Engage key stakeholders to validate findings and collaborate on solutions. - Implement effective strategies to communicate and gain buy-in for process changes. - Design flexible solutions to accommodate future growth and changes. - Ensure that process changes adhere to regulatory requirements and standards. - Explore automation opportunities and integrate process mining tools with existing systems.

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How do you use process mining to identify and eliminate bottlenecks in BPR?

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1 What are bottlenecks and why are they bad?

2 How to identify bottlenecks with process mining?

3 How to eliminate bottlenecks with process mining?

4 What are the benefits of using process mining for BPR?

5 What are the challenges of using process mining for BPR?

6 Here’s what else to consider

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