Market segmentation is the process of dividing your potential customers into smaller groups based on their common characteristics, needs, preferences, or behaviors. By segmenting your market, you can tailor your marketing mix (product, price, place, and promotion) to each segment and offer them a more relevant and satisfying solution. Market segmentation can be based on various criteria, such as demographics, geographics, psychographics, or behavioral.
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Marketing through market segmentation and product positioning is an essential and effective way to not just reach the right audience but also highlight your product and its need to them, ultimately converting them as customers. Marketing is most successful in cases where the product positioning is done in a manner that it reaches the right segment of the audience that can not just increase your sales but also help in marketing through word of mouth within the same segment.
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In my experience customer segmentation works the best when you find the common psychographic that all have and then break it down into multiple psychographics and then demographics.
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Market segmentation is the art of dividing a broad customer base into subsets of individuals with common needs and behaviors. This isn't mere categorization; it's a strategic process that facilitates targeted marketing. By understanding characteristics such as demographics or psychographics, we can craft messages and offers that resonate deeply. At Growth Gurus, we've utilized this technique, paired with tools like Klaviyo, to create personalized experiences that not only engage but build lasting connections. It's a sophisticated approach that turns broad marketing into focused, effective communication.
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As my wise father told me years ago when the newspaper asked to advertise to the rest of the delivery area, He said why? Why pay to advertise to people who are not in your area of business and would not travel to buy what we are selling. It would be a waste of money.
Positioning is the process of creating a distinctive image and identity for your product or service in the minds of your target customers. It involves defining your value proposition, which is the main benefit or advantage that you offer to your customers and that sets you apart from your competitors. Positioning also involves choosing your positioning statement, which is a concise and memorable statement that summarizes your value proposition and your target segment.
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A great example of positioning is Yeti. They positioned themselves as the brand for outdoor enthusiasts. They promoted at rodeos, festivals, and hunting meetups. They promote now with their brand people with massive farms, famous bull riders, and hunters
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Positioning is the unique space you are carving out for your products or services in your customer or prospects mind. What is the core purpose of your product/service? How are you making your customers lives easier? What makes you different? What are you best in the world at? What do you offer that competitors don't? What do you understand about your customers that others don't? How do your customers feel when they interact w/ your brand?
Effectively segmenting your market requires conducting market research to understand customer needs, wants, problems, and motivations. You should also identify the main variables that influence buying decisions, such as age, income, lifestyle, or usage frequency. Analyzing and grouping customers based on these variables will help create distinct profiles or personas for each segment. Moreover, evaluating the attractiveness and profitability of each segment based on factors such as size, growth, competition, and loyalty is important for selecting the segments you want to target. This should be based on your objectives, resources, and capabilities.
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A big thing to help with segmentation is looking to understand correlation vs. causation. Looking to see if things that correlate might have an alternative correlation also is crucial.
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Segmenting your market begins with deep research to understand variables like age, income, or usage patterns. By grouping customers with similar characteristics, you create targeted profiles. At Growth Gurus, we analyze and evaluate each segment's attractiveness, such as size and growth, to select the right targets. This approach, supported by tools like Klaviyo, ensures we connect with customers in ways that align with their specific needs, turning broad strategies into personalized engagement.
To position your product or service effectively, you need to identify your competitors and analyze their strengths, weaknesses, opportunities, and threats. You should also determine how your product or service differs from your competitors in terms of features, benefits, quality, or price. Then, pick the most important and distinctive attributes or benefits that you want to emphasize to your target customers and match their needs and expectations. When crafting your positioning statement, use a simple formula such as: "For [target segment], [product or service name] is the [category] that [value proposition]." Finally, communicate your positioning statement through your marketing mix with consistent and compelling messages, visuals, and channels.
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The single best way to measure product benefit - market segment fit is the humble pay per click ad. Run ads targeting every audience you think might be interested in your product and simply send traffic to your home page. Once you have a few audiences that have showed the highest intent to purchase- as measured by click thru rates- you can take the next step. Now keep take your ads to your website and change the headlines. Positioning your product in every way possible. Once your done, you’ll know which audience segment is most interest in which product benefit.
Market segmentation and positioning can help you achieve a range of advantages, such as increasing customer satisfaction and loyalty, gaining a competitive advantage, improving marketing efficiency and effectiveness, enhancing innovation and creativity, and growing your market share and revenue. By offering a more personalized and relevant solution, you can differentiate yourself from your rivals and highlight your unique value proposition. Additionally, focusing your resources and efforts on the most profitable and responsive segments can help you identify new opportunities in the market.
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The benefits of market segmentation and positioning are vast. By crafting tailored solutions, you enhance customer satisfaction and loyalty, create a competitive edge, and amplify efficiency. It fuels innovation and expands market share and revenue. At Growth Gurus, we've utilized these principles to identify unique opportunities, differentiate ourselves, and create specific value. This personalized approach connects with customers on a deeper level, strengthening relationships and business success.
Market segmentation and positioning can be difficult, as it requires reliable and valid data to understand customers' needs and preferences, as well as the right segmentation criteria and variables that reflect customer behavior. It is also important to find the right balance between segmenting too broadly or too narrowly, while also adapting your positioning strategy to changing customer expectations, market trends, and competitive actions. Furthermore, it is necessary to measure and monitor the performance and profitability of your segments and positioning strategy.
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Market segmentation is a combo of science and art. Some markets are more mature than others but each has its own challenges. B2B markets may seem less complex than B2C but the devil is always in the details. Market segmentation requires careful and detailed analysis and it helps to have some one with domain experience to decipher the cryptic and subtle variations between segments. Sometimes mature markets have standardized segmentation for the last say few years. But it is easy to miss a more recent change - for example, how rural markets buy consumer goods has changed dramatically in the last 5 years with online commerce. The buying behavior has led to new market sub-niches which secondary research may not reveal.
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Market segmentation and positioning come with challenges, such as gathering reliable data, selecting appropriate variables, and finding the right segmentation balance. Adapting to shifting customer expectations, market trends, and competitors requires agility. Measuring performance and profitability adds complexity. Despite these challenges, at Growth Gurus, we've leveraged tools like Klaviyo to refine our approach, allowing us to navigate these obstacles and create strategies that resonate with our target audience.
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