How do you use learning objectives and outcomes maps to organize your training?

1 Step 1: Define your learning objectives

The first step is to define your learning objectives based on the needs and expectations of your target audience, the content and scope of your training, and the desired level of learning. You can use a framework such as SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) or ABCD (Audience, Behavior, Condition, and Degree) to write your learning objectives. For example, a learning objective for a customer service training could be: "By the end of this session, participants will be able to handle customer complaints using the LARA technique with at least 80% accuracy."

2 Step 2: Create your outcomes map

The next step is to create your outcomes map, which is a visual representation of how your training will lead to the achievement of your learning objectives. You can use a tool such as a logic model or a theory of change to create your outcomes map. A logic model shows the inputs, activities, outputs, outcomes, and impacts of your training, while a theory of change explains the assumptions, pathways, and indicators of change that your training will generate. For example, an outcomes map for a customer service training could show how the LARA technique will improve customer satisfaction, retention, and loyalty.

3 Step 3: Align your content and methods

The third step is to align your content and methods with your learning objectives and outcomes map. You need to select and organize your content in a way that supports and reinforces your learning objectives, and choose the most appropriate methods and techniques to deliver your content. You can use a tool such as Bloom's taxonomy or Kirkpatrick's model to ensure that your content and methods match the level and type of learning that you want to achieve. For example, if your learning objective is to apply the LARA technique, you can use a method such as role-playing or case studies to simulate real-life scenarios.

4 Step 4: Evaluate your results

The final step is to evaluate your results based on your learning objectives and outcomes map. You need to measure and analyze the effectiveness and impact of your training using various methods and tools. You can use a tool such as the Kirkpatrick's model or the Phillips' ROI model to assess the different levels of evaluation, from reaction to return on investment. For example, if your learning outcome is to improve customer loyalty, you can use a tool such as a net promoter score or a customer lifetime value calculator to quantify the change.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?