How do you use external resources to improve problem solving and customer satisfaction?

1 Identify the problem

The first step in any problem solving process is to identify the problem clearly and accurately. What is the customer's main concern, need, or goal? What are the root causes, symptoms, and impacts of the problem? What are the constraints, assumptions, and criteria for a successful solution? Asking these questions can help you define the problem and avoid jumping to conclusions or solutions too quickly. You can also use external resources such as customer feedback, surveys, reviews, or testimonials to understand the problem from the customer's perspective and identify common patterns or trends.

4 Implement the solution

Once you have chosen the best solution, you need to implement it effectively and efficiently. You can use external resources to help you plan, execute, and monitor the implementation process and ensure that the solution works as intended and satisfies the customer. For example, you can use online project management tools, calendars, or timers to organize, schedule, or track the tasks, milestones, or deadlines involved in the implementation. You can also use online communication tools, forums, or chats to communicate, collaborate, or coordinate with the customer, stakeholders, or team members during the implementation. You can also use online feedback tools, forms, or ratings to collect, measure, or evaluate the customer satisfaction, feedback, or results of the solution.

5 Learn from the experience

The final step in any problem solving process is to learn from the experience and improve your skills and performance for future problems. You can use external resources to help you reflect, review, or document the problem solving process and identify what worked well, what didn't work well, and what can be improved. For example, you can use online journals, blogs, or portfolios to record, share, or showcase your problem solving process and solution and get feedback, recognition, or validation from others. You can also use online courses, webinars, or podcasts to learn new skills, techniques, or strategies for problem solving and customer service. You can also use online communities, networks, or groups to connect, interact, or exchange ideas with other problem solvers and customer service professionals and learn from their experiences, insights, or tips.

Using external resources can help you improve your problem solving skills and customer satisfaction in many ways. They can help you understand the problem better, find more creative and effective solutions, make smarter decisions, implement the solution more smoothly, and learn from the experience more deeply. By using external resources wisely and strategically, you can enhance your problem solving process and deliver better customer service.