How do you use escalation management tools or software to streamline your workflow?
Escalation management is a crucial skill for customer service professionals who deal with complex or urgent issues that require higher-level intervention or resolution. However, managing escalations can also be challenging, time-consuming, and stressful, especially if you have to juggle multiple cases, track progress, communicate with stakeholders, and document outcomes. That's why using escalation management tools or software can help you streamline your workflow and improve your efficiency, quality, and customer satisfaction. In this article, we'll show you how to use some of the common features and functions of these tools or software to optimize your escalation management process.