How do you use BPMN to map and improve your business processes?

2 Step 2: Gather information and data about your current process

The next step is to collect information and data about your current process. You can use various sources, such as interviews, observations, documents, reports, or surveys, to understand how the process works in reality. You should also gather data on the time, cost, quality, and customer satisfaction of the process. This will help you identify the strengths and weaknesses of your current process and the opportunities for improvement.

3 Step 3: Model your current process using BPMN

Now that you have the information and data about your current process, you can model it using BPMN. BPMN is a graphical notation that uses symbols and connectors to represent the elements and relationships of a process. You can use a software tool, such as Bizagi, Visio, or Lucidchart, to create your BPMN diagram. You should follow the BPMN rules and best practices, such as using clear labels, avoiding crossing lines, and aligning the elements horizontally or vertically.

4 Step 4: Validate and verify your current process model

Once you have modeled your current process using BPMN, you need to validate and verify that it accurately reflects the reality of your process. You can do this by reviewing your model with the stakeholders, checking for errors, inconsistencies, or gaps, and testing your model with different scenarios. You should also compare your model with the data and KPIs that you gathered in step 2 and see if they match. If not, you may need to revise your model or collect more data.

6 Step 6: Design and implement your improved process model

The final step is to design and implement your improved process model based on the analysis and simulation results. You can use BPMN to modify your current process model by adding, removing, or changing the elements and relationships of your process. You should also consider the best practices, such as simplifying, standardizing, or automating your process, to enhance its efficiency and effectiveness. You should then validate and verify your improved process model, as well as test and monitor its implementation in the real world.