How do you troubleshoot web browsing errors?

1 Check your internet connection

When you encounter a web browsing error, the first step is to check your internet connection. It may be the issue, rather than the website or browser. To do this, you can restart your modem, router, or device and wait a few minutes before trying again. You can also use another device or browser to see if the same problem occurs on other websites. Additionally, you can run a network diagnostic tool, such as Windows Network Troubleshooter or Mac Network Utility, to identify and fix any issues with your network settings or hardware. If you suspect a problem with your internet service provider (ISP) or network administrator, contact them for assistance.

2 Clear your browser cache and cookies

Web browsing errors can also be caused by corrupted or outdated browser cache or cookies. These are files stored on your device to improve your browsing experience, however, they can sometimes interfere with the loading or functioning of some websites. To clear your browser cache and cookies, you need to open your browser settings and look for the option to clear browsing data, history, or cache. Then select the time range and the types of data you want to clear, ensuring that any important data is backed up beforehand. After clicking on the clear or delete button and waiting for the process to finish, restart your browser and try to access the website again.

3 Update your browser and plugins

Sometimes web browsing errors are caused by an outdated or incompatible browser or plugin. A browser is the software used to access the web, such as Chrome, Firefox, or Safari, while a plugin is a software component that extends the functionality of your browser, such as Flash, Java, or Adobe Reader. To update your browser and plugins, you must open your browser settings or preferences and look for the option to check for updates. Alternatively, you can visit the official website of your browser to download the latest version. After installing any available updates and restarting your browser, open your browser settings or preferences again and look for the option to manage plugins, extensions, or add-ons. Check if any of your plugins need to be updated, enabled, disabled, or removed depending on their compatibility and security status. Finally, restart your browser and try to access the website again.

4 Disable or adjust your firewall and antivirus settings

Another cause of web browsing errors could be a firewall or antivirus software blocking or interfering with certain websites or content. Firewalls are software or hardware devices that protect your network or device from malicious traffic, while antivirus software protects your device from viruses, malware, and other threats. To disable or adjust these settings, open the firewall or antivirus preferences and look for the option to allow or whitelist the website or content you want to access. Alternatively, you can temporarily disable your firewall or antivirus and try accessing the website again. Make sure to re-enable them afterwards for protection. If neither of these solutions work, you may need to contact the website owner or administrator and ask them to check if their website is compatible with your firewall or antivirus software.

5 Scan your device for malware or viruses

Finally, web browsing errors can be caused by malware or viruses that infect your device and affect your browser or network performance. Malware or viruses are malicious software that can damage, steal, or hijack your data, settings, or resources. To scan your device for these, you can open your antivirus software and run a full scan of your device, or use a reputable online scanner such as VirusTotal or ESET Online Scanner to scan your device or files. Then follow the instructions of the software to remove or quarantine any detected malware or viruses. After restarting both your device and browser, try to access the website again; with these steps, you should be able to fix most web browsing errors and enjoy a smooth and secure online experience. Additionally, remember to keep your device, browser, and plugins updated and protected, as well as contact your ISP, network administrator, or website owner if you need further assistance.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?