How do you train and manage your expediting services team?

1 Define roles and responsibilities

The first step to train and manage your expediting services team is to define their roles and responsibilities clearly. You need to assign specific tasks and deliverables to each team member, such as sourcing, ordering, inspecting, reporting, communicating, and resolving issues. You also need to establish the reporting lines, communication channels, and escalation procedures for your team. Make sure your team understands their roles and responsibilities and how they contribute to the project objectives.

2 Provide training and tools

The next step to train and manage your expediting services team is to provide them with the necessary training and tools to perform their tasks effectively. You need to ensure that your team has the skills and knowledge to handle the technical, contractual, and logistical aspects of expediting. You also need to equip them with the tools and systems to track and manage the procurement and delivery process, such as software, databases, checklists, templates, and reports. Provide regular training and feedback to your team to keep them updated and motivated.

3 Monitor and evaluate performance

The third step to train and manage your expediting services team is to monitor and evaluate their performance regularly. You need to set clear and measurable goals and indicators for your team, such as delivery time, quality, cost, and customer satisfaction. You also need to collect and analyze data and reports from your team to assess their progress and performance. Identify and address any issues or gaps that may affect your team's performance, such as delays, errors, disputes, or risks.

4 Communicate and collaborate

The fourth step to train and manage your expediting services team is to communicate and collaborate with them effectively. You need to establish and maintain a good relationship with your team, based on trust, respect, and transparency. You also need to communicate and coordinate with your team regularly, such as through meetings, calls, emails, or messages. Share relevant information, feedback, and guidance with your team and encourage them to share their ideas, concerns, and challenges. Foster a culture of collaboration and teamwork among your team members and with other stakeholders.

5 Recognize and reward

The fifth step to train and manage your expediting services team is to recognize and reward their achievements and contributions. You need to appreciate and acknowledge your team's efforts and results, such as through praise, recognition, or incentives. You also need to celebrate and share your team's successes and learnings, such as through newsletters, events, or testimonials. Motivate and inspire your team to continue delivering high-quality expediting services and exceeding expectations.

6 Improve and innovate

The sixth step to train and manage your expediting services team is to improve and innovate your expediting processes and practices. You need to review and evaluate your expediting services regularly, such as through audits, surveys, or feedback. You also need to identify and implement opportunities for improvement and innovation, such as through best practices, benchmarks, or new technologies. Involve your team in the improvement and innovation process and encourage them to suggest and implement new ideas and solutions.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?