How do you train for inclusive communication?

1 Assess your communication style

The first step to train for inclusive communication is to assess your own communication style and identify your strengths and areas for improvement. You can use self-assessment tools, such as the Intercultural Communication Inventory or the Intercultural Development Inventory, to measure your level of intercultural competence and awareness. You can also ask for feedback from others, such as your colleagues, friends, or family, to get a different perspective on how you communicate and how you are perceived by others.

3 Avoid assumptions and stereotypes

The third step to train for inclusive communication is to avoid making assumptions and stereotypes about your audience based on their identity, background, or appearance. Assumptions and stereotypes are generalizations that can be inaccurate, harmful, or offensive, and can lead to misunderstandings, conflicts, or discrimination. To avoid assumptions and stereotypes, you need to be curious, open-minded, and respectful of your audience and their individuality. You also need to be aware of your own biases and prejudices, and challenge them when they interfere with your communication.

4 Use inclusive language and tone

The fourth step to train for inclusive communication is to use inclusive language and tone that reflect your respect and appreciation for your audience and their diversity. Inclusive language and tone are words and expressions that avoid excluding, marginalizing, or demeaning anyone based on their identity, background, or experience. For example, you can use gender-neutral terms, such as "they" or "person", instead of "he" or "she" or "man" or "woman", when you are not sure about someone's gender identity or preference. You can also use positive and affirming terms, such as "people with disabilities" or "people of color", instead of negative or outdated terms, such as "handicapped" or "minorities".

6 Adapt and adjust your communication

The sixth step to train for inclusive communication is to adapt and adjust your communication according to the context, purpose, and audience of your message. Adapting and adjusting your communication means modifying your style, tone, language, and content to suit the situation and the needs and preferences of your audience. For example, you can use formal or informal language, depending on the level of formality and familiarity of the setting. You can also use examples, stories, or analogies that are relevant and relatable to your audience, and avoid jargon, slang, or idioms that may be confusing or inappropriate for them.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?