How do you test and validate the re-engineered processes before implementing them?

1 Define the criteria

The first step is to define the criteria for testing and validating the re-engineered processes. These criteria should be based on the goals and metrics of your BPR project, as well as the needs and feedback of your end-users. Some examples of criteria are customer satisfaction, cycle time, quality, cost, compliance, and performance.

2 Develop the test cases

The second step is to develop the test cases for each re-engineered process. A test case is a set of inputs, actions, and expected outputs that verify the functionality and performance of a process. You should design the test cases to cover all the possible scenarios, variations, and exceptions that may occur in the real-world environment. You should also document the test cases clearly and consistently.

3 Prepare the test data

The third step is to prepare the test data for each test case. The test data are the actual or simulated information that you use to execute the test cases. You should ensure that the test data are realistic, relevant, and representative of the data that the re-engineered processes will handle. You should also ensure that the test data are secure, accurate, and complete.

4 Conduct the testing

The fourth step is to conduct the testing of the re-engineered processes. You should use a testing environment that mimics the production environment as closely as possible, but without affecting the existing processes or systems. You should also use a testing team that includes representatives from the business units, IT, and quality assurance. You should execute the test cases according to a predefined plan and schedule, and record the results and observations.

5 Analyze the results

The fifth step is to analyze the results of the testing. You should compare the actual outputs with the expected outputs, and identify any discrepancies, errors, or issues. You should also measure the outcomes against the criteria, and evaluate the performance and effectiveness of the re-engineered processes. You should document and report the findings and recommendations for improvement.

6 Validate the processes

The final step is to validate the re-engineered processes. Validation is the process of confirming that the re-engineered processes meet the requirements and expectations of the stakeholders, and that they are ready for implementation. You should use various methods of validation, such as surveys, interviews, focus groups, audits, and reviews. You should also obtain the approval and sign-off from the relevant authorities and parties.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?