How do you tell stakeholders about conflict resolution assessment results?

1 Understand your audience

Before you present your findings, you need to understand who your audience is and what they expect from the report. Different stakeholders may have different interests, perspectives, and levels of involvement in the conflict resolution process. For example, managers may want to know how the conflict affects the performance, productivity, and morale of the team, while employees may want to know how the conflict affects their relationships, roles, and responsibilities. Therefore, you need to tailor your report to suit the needs and preferences of your audience, and avoid using jargon, technical terms, or acronyms that they may not understand.

2 Highlight the main points

Your report should provide a clear and concise overview of the main points of the conflict resolution assessment, such as the purpose, scope, methods, findings, and recommendations. You should also highlight the key themes, patterns, and insights that emerged from the data analysis, and explain how they relate to the goals and objectives of the organization or the team. You should avoid overwhelming your audience with too much detail, and focus on the most relevant and significant information that can help them understand the current situation and the potential solutions.

3 Provide evidence and examples

Your report should be based on credible and reliable evidence that supports your findings and recommendations. You should use data, facts, figures, quotes, or examples that illustrate the nature, extent, and impact of the conflict, as well as the benefits and challenges of the proposed interventions. You should also acknowledge the limitations, assumptions, or biases that may affect the validity or accuracy of your assessment, and explain how you addressed them or how they can be mitigated in the future. You should also provide references or sources for your data, and cite them properly according to the format and style required by your organization or your audience.

4 Emphasize the positive aspects

Your report should not only point out the problems or gaps in the conflict management system, but also highlight the positive aspects or strengths that can be leveraged or built upon. You should acknowledge the efforts, achievements, or contributions of the stakeholders who participated in the assessment, and recognize their feedback, input, or suggestions. You should also emphasize the opportunities, benefits, or outcomes that can result from implementing the recommendations, and how they can enhance the performance, satisfaction, or well-being of the organization or the team. You should also use a respectful, constructive, and collaborative tone throughout your report, and avoid blaming, criticizing, or judging anyone involved in the conflict.

5 Invite feedback and questions

Your report should not be a one-way communication, but a dialogue that invites feedback and questions from your audience. You should encourage them to share their thoughts, opinions, or concerns about the results of the assessment, and listen to them attentively and empathetically. You should also be prepared to answer their questions, clarify any doubts, or address any issues that they may raise. You should also seek their input, suggestions, or support for implementing the recommendations, and discuss how you can work together to achieve the desired outcomes. You should also thank them for their time, attention, and cooperation, and follow up with them as needed.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?