How do you sustain and scale the change champion network over time?

1 Identify and recruit

The first step to create a sustainable and scalable change champion network is to identify and recruit the right people. You want to look for employees who are enthusiastic, influential, and credible in their teams or departments. They should also have a clear understanding of the vision and goals of the culture change initiative, and the skills and resources to support it. You can use various methods to recruit change champions, such as nominations, applications, interviews, or workshops. Make sure you communicate the role and responsibilities of a change champion clearly, and provide them with recognition and incentives for their participation.

2 Train and empower

The second step is to train and empower your change champions to perform their role effectively. You need to provide them with the knowledge and skills they need to communicate the change, address resistance, and facilitate collaboration. You can use different formats and channels to deliver training, such as online courses, webinars, coaching, or peer learning. You also need to empower your change champions to make decisions, take actions, and solve problems within their scope of influence. You can do this by setting clear expectations, providing feedback, and removing barriers.

3 Connect and support

The third step is to connect and support your change champions to foster a sense of community and mutual learning. You need to create opportunities for your change champions to interact with each other, share experiences, and exchange ideas. You can use various platforms and tools to facilitate this, such as online forums, social media, newsletters, or events. You also need to provide ongoing support and guidance to your change champions, especially when they face challenges or difficulties. You can do this by assigning mentors, creating help desks, or conducting surveys.

4 Monitor and evaluate

The fourth step is to monitor and evaluate the performance and impact of your change champion network. You need to track and measure the activities and outcomes of your change champions, such as the number of interactions, the level of engagement, the quality of feedback, or the degree of change adoption. You can use different methods and tools to collect and analyze data, such as dashboards, surveys, interviews, or observation. You also need to evaluate the effectiveness and efficiency of your change champion network, and identify areas for improvement or adjustment. You can do this by conducting reviews, audits, or assessments.