How do you stay motivated in customer service?

Well, it is all about keeping your attitude right. Resolving someone's problem should geuinely give you some joy and satisfaction. Frustration and 'Irateness' should not impact you or your work, instead it should just be considered as an objection that you got to tackle smartly w.r.t the process you're working without breaking any compliance. The Key is to be a good listener, generate empathy whenever required, convince them that you are here to listen to them and to help them out to the best of your capabilities. Be real. Be authentic and do not get scared from your customers. Be a confident representative of your process, brand or company. Take pride at what you're doing and stay positive & humble!

Goal setting is important and for me, the first step is to fully understand where you are in order to set realistic goals. In the example given improve your CSAT by 10% in the next quarter. The very first thing to understand is your current numbers, and why are they at their current level. This is critical as the likelihood here is that 1 - 3 small changes will have a monumental impact on your metrics. Doing so will enable us to set SMART goals where the 'A' really stands for achievable. This is something I've done myself and stated is usually boils down to 1 - 3 things for the biggest impact.

Customer service is often an underappreciated job that is not compensated as well as it should be. Also, having the right attitude and behavior is more important than having the right skills. It takes a self-motivated individual to truly excel in customer service and make a positive difference in customers' lives. To incentivize and motivate employees to go above and beyond in providing exceptional customer service, it may be helpful to implement regular awards and rewards and create a competitive environment within the team.

To me, it’s about finding ways to set yourself apart by doing what others aren’t willing to do. How far are you willing to go to not only find the solution for the customer, but also make it the best experience possible? Set the highest standards, hold each other accountable, and the team will take pride in it. That’s how you create a culture that customers and employees want to be apart of.

When creating SMART goals, the ‘how’ is just as important. Without a plan, goals are just a dream. When documenting theses goals, make sure to continue the thoughts by adding in the works ‘by’. I am going through to achieve this goal BY doing this.

Feedback is a vital tool for communication. However, it's crucial not to request it excessively. Above all, demonstrate to customers that their input, whether positive or constructive, has been acted upon

Genuine and constructive feedback is always valuable for the person and organizations receiving it and the one providing it as well. The one receiving feedback can make best use of it to improve the skills and perform much better. On the other hand, it will create a positive and long-lasting relationship between the recipient and feedback provider, as often, we provide the feedback to those, whom we would like to see improve and perform better. If you have someone who provides constructive feedback, you can consider yourself very lucky.

Feedback is great when its positive but fantastic when its negative. Learn to take constructive criticism with open arms as its the best way to grow. Its very easy to take in the positive stuff and you can take critics to heart but look at it as a lesson and it becomes easier to take in.

Feed back even while solicited can be overwhelming if it’s requested too often or if it is not constructive. Feedback should highlight best practices and provide genuine feedback that will improve shortfalls

Listening to what your customers have to say about your handling technique, or ability to understand their problem is really crucial. Always listen to what your Quality in charge or your superiors have to say to keep a continuous growth curve in your performance. The more you know, the more confident you'll be. Understand the concept of more knowledge means increased ability to solve the issues.

Being consistent with the rewards is key. At the end of each week, list out all your "wins of the week". These can be individual, team or customer wins. Recognize what you've accomplished, then go out there and celebrate.

Rewards just have to correspond well with the benefit of the completed task. It’s no longer a benefit if you waste time and or resources you cannot easily recoup.

Cheer for yourself more than your favorite sports team. It's important to continuously reward yourself for even the smallest task completed. For starters, it keeps your momentum moving which then keeps you motivated. It also teaches you that one small win is better than no small wins. People nowadays for into the idea of comparing themselves to the top 1% on social media. Comparison is the theft of all joy. Treat yourself after a completed task however you decide. Also, don't forget to give a genuine compliment, it will dramatically change your mood for the better.

Celebrate all your wins, it doesn't matter if it was a successful call or an employee of the week/month. Keep celebrating, get yourself that deserving coffee break, that pizza you have been waiting for.

Absolutely, seeking support is a game-changer. When you're tackling challenges and aiming for your goals, having a network that understands your journey can make all the difference. Learning from others' experiences, sharing best practices, and feeling that sense of connection can keep you motivated and empowered. Remember, you don't have to go it alone.

I personally feel seeking support is one of the best methods to increase your performance when you are working in customer support. Sometimes the issue maybe with our communication skills or that one piece of missing information we forgot about the product we are providing support for. It is never a harm to drop that message or an email which can help you to get clarification and increase results in your work performance.

When working in this field there is always an option to learn more. Whether you take the time to learn more about your customers or the solutions you are offering them. This will offer a new perspective on your customers, their challenges and their successes. We are in an ever growing software generation, so there is always something new to learn and experience. You will get burnt out if you don't take that time to learn new things that you can bring to your team and customers.

From a personal perspective, there’s never been anything more motivating in my career than learning. Time and time again I have proven to myself that remaining curious and seeking the answer to your challenges will always keep you ahead of others. Do your research, learn a new skill, take the time to understand your client’s world and why they do what they do - it’s an incredible way to keep your work meaningful, motivating and rewarding.

There are many ways one can learn on the job. My absolute favourite is from the people around you. Often you will hear a great response from a someone that just hits you and your like WOW! Not everything you hear and learn can be adapted directly but its about picking up tricks and responses and making them your own.

Real motivation to thrive for customer success excellence is find the inner force within. - align your values with the work you do - reflect and uncover your drive towards customer success - focus on the problem rather than people and process - solve one problem at a time for your success - practice calmness in chaotic situations and provide confidence to your customer that you are there to assist them

Reminding oneself: Customer Service is, first and foremost, a public service regardless of the organizational sector - for profit, not for profit, government, even as a volunteer - in good faith. It's showtime without being merely show but affording what you know ! Meaning is derived from not just surviving but very much thriving many years in the organizational continuum or in adaptation to a totally new firm with a differing mindset, and changed core values. As far as advancing, you've got to know the territory, then the meaningfulness will likely carry you through.

Never mind just, fee based and commission based earnings, the customers pay your regular wages or salary. The more complex issues you endeavor and ultimately tackle will have meaningfulness as memories for your further, future career onward advancement. You'll easily be able to flex at an interview when exemplars of your achievements need to be brought to the fore. These for instance types of real situations can be either group- or individual- based. Your principles and vision cannot be compromised, or otherwise be put to the test. On the one hand, the mission is to fund your living expenses; On the other hand, the objectives, the goals, and the ordinary tasks make what you're doing for customers somehow worthwhile in a 'gestalt' fashion.

If any individual is doing a job the individual needs to get aligned with the type of work he is doing. A person in customer service is the first point of contact for any service related issue with respect to the product. Customer Representative should connect with the core values, vision and purpose of the organization which he is representing. There should be proper trainings to align with the core purpose of the organization and all customer representatives should be aligned to it. Utmost commitment should be given to solve customer queries and any other pressing issues; only one objective should be to resolve the issue in any manner. We have to find deep meaning in our work which helps to feel fulfilled and inspired.

Find your ikigai! As difficult as it may sound you are a person who is passionate about helping others, who finds calmness when on the other is relieved by having that one conversation with you. You are perfect for this customer service role. From my personal experience, I can mention about how impactful those successful customer service calls are in ones life when we get that issue solved which was on our head from last few days.

As the face of the company CSMs get satisfaction from knowing they have helped a customer, but they also take the brunt of the customers' frustrations. to be able to stay motivated I encourage celebration of the successes, and comiseration on the fails together as a team. And as a manager it is about balance. I celebrate and publisize their wins far and wide, and discuss on a team and individual level not only how to learn from the fails, coach the team on how to do all that is within our power while also protecting our work-life balance, but also be supportive and understanding with the message that we can't win every time.

Customer service is an attitude, pride, commitment, loyalty and service not a department. Embrace the impact you have on customers' lives, turning challenges into opportunities for growth. Celebrate wins, whether it's a satisfied customer or a personal breakthrough. Collaborate with colleagues and share success stories, building a supportive network. Ultimately, your passion for providing exceptional service will be the driving force that keeps you motivated. #CustomerServicePassion #MotivatedMindset #ServeWithHeart

When people are at the core of everything you do, it is easy to stay motivated. Empathy plays a huge role in it. If you are able to feel what the other person seeks, whether it is a memorable experience or a solution to their problem, and if you are passionate about being the solution, nothing will prevent you from achieving it. As a customer service expert, you are the bridge between where the client is and where he/she wants to be. A kind word, a smile, going the extra mile, doing something unexpected, can bring happiness to any person you encounter. Thus, why wouldn't you try to do it every day? Kindness and helpfulness moves mountains, creates trust and repeat business. Remember, that client tomorrow might be you!

Respect - whether you personally like your customers or not you should respect them and their needs. One cannot achieve maximum customer service/satisfaction if one doesn’t have respect for their customer.

The joy on my customers' faces, the good reviews, the recurring patronages, the referrals and word of mouth are more than enough for me.??