How do you show the value of your QA feedback and evaluation?

1 Define quality criteria and metrics

One of the first steps to show the value of your QA feedback and evaluation is to define the quality criteria and metrics that you use to measure and assess the quality of the product or service. Quality criteria and metrics are the standards and indicators that you and your stakeholders agree on to determine the quality level and performance of the product or service. By defining them clearly and transparently, you can show how your QA feedback and evaluation align with the quality goals and expectations of the project. You can also use them to quantify and demonstrate the impact and benefits of your QA feedback and evaluation on the quality outcomes and customer satisfaction.

2 Use feedback tools and methods

Another way to show the value of your QA feedback and evaluation is to use feedback tools and methods that are appropriate for the type, scope, and stage of the project. Feedback tools and methods are the ways that you collect, organize, analyze, and present your QA feedback and evaluation to your stakeholders, clients, and team members. Some examples of feedback tools and methods are bug tracking systems, test reports, surveys, reviews, ratings, testimonials, and case studies. By using feedback tools and methods that are relevant and effective, you can show how your QA feedback and evaluation are based on data and evidence, and how they can help solve problems, identify opportunities, and enhance the quality of the product or service.

3 Provide constructive and actionable feedback

A third way to show the value of your QA feedback and evaluation is to provide constructive and actionable feedback that is respectful, specific, and realistic. Constructive and actionable feedback is the feedback that is aimed at improving the quality of the product or service, not at criticizing or blaming the people involved. It is also the feedback that is clear, concise, and consistent, and that provides suggestions and recommendations for improvement. By providing constructive and actionable feedback, you can show how your QA feedback and evaluation are not just pointing out flaws, but offering solutions and guidance for achieving quality standards and customer needs.

4 Collaborate and communicate with stakeholders

A fourth way to show the value of your QA feedback and evaluation is to collaborate and communicate with your stakeholders, clients, and team members throughout the project. Collaboration and communication are the processes that involve sharing information, ideas, opinions, and feedback with your stakeholders, clients, and team members in a timely, respectful, and productive manner. By collaborating and communicating with them, you can show how your QA feedback and evaluation are not just your own opinions, but the result of a collective and iterative effort to ensure the quality of the product or service. You can also show how your QA feedback and evaluation can foster trust, rapport, and engagement among your stakeholders, clients, and team members, and how they can support their goals and expectations.

5 Showcase your QA skills and expertise

A fifth way to show the value of your QA feedback and evaluation is to showcase your QA skills and expertise that are relevant and valuable for the project. QA skills and expertise are the knowledge, abilities, and experience that you have in QA and related fields, such as testing, design, development, and user experience. By showcasing them, you can show how your QA feedback and evaluation are not just random or superficial, but based on your professional judgment and competence. You can also show how your QA feedback and evaluation can add value and credibility to the project, and how they can help you and your stakeholders, clients, and team members learn and grow.

6 Highlight the benefits and outcomes of your QA feedback and evaluation

A sixth way to show the value of your QA feedback and evaluation is to highlight the benefits and outcomes that your QA feedback and evaluation have brought or can bring to the project. Benefits and outcomes are the positive and measurable results and impacts that your QA feedback and evaluation have or can have on the quality of the product or service, and on the satisfaction and loyalty of the customers and users. By highlighting them, you can show how your QA feedback and evaluation are not just a cost or a burden, but an investment and a reward. You can also show how your QA feedback and evaluation can help you and your stakeholders, clients, and team members achieve quality excellence and customer delight.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?