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How do you select and train your Kaizen event team members and facilitators?

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A Kaizen event is a short-term, intensive improvement project that involves a cross-functional team of employees and a facilitator. It aims to eliminate waste, streamline processes, and enhance customer value using lean tools and techniques. To make your Kaizen event successful, you need to select and train your team members and facilitators carefully. Here are some tips to help you with this crucial step.

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Neil Skinner

Business and Lean Six Sigma Expert

1 Define the scope and goals

Before you form your Kaizen event team, you need to define the scope and goals of the project. What problem are you trying to solve? What are the expected outcomes and benefits? How long will the event last? What resources and support do you need? Having a clear and realistic scope and goals will help you identify the relevant stakeholders, processes, and data that your team will need to work on.

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2 Choose your team members

Your Kaizen event team should consist of 5 to 10 people who have direct knowledge and experience of the process or area you are improving. They should represent different functions, levels, and perspectives, and be willing to collaborate and learn. You should also include a sponsor or champion who can provide authority, guidance, and sponsorship for the project. Avoid selecting team members who are too busy, resistant to change, or have conflicting interests.

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Neil Skinner

Business and Lean Six Sigma Expert
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Some Kaizen events can benefit from the inclusion of a 'fresh pair of eyes' within the team - to ask the important question - "why do we do things this way"!

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Ash A.
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A healthy team structure would include a process owner, process expert (SME), and a secondary process participant (fresh sets of eyes).

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3 Select your facilitator

Your facilitator is the person who will guide your team through the Kaizen event. They should have strong communication, leadership, and problem-solving skills, as well as knowledge of lean tools and techniques. They should be able to motivate, coach, and empower your team, as well as manage conflicts, risks, and issues. You can choose an internal or external facilitator, depending on your availability, budget, and expertise.

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海荣 Carrier, MSN-Leadership, MS-Health Informatics, RN

医疗质量改进专业人士 | 精益六西格玛实践者 | 变革推动者 | 创新者 | 医疗领导者 | 多语言合作伙伴 | 国际质量改进教育家 | 医疗保健中的人工智能热情者
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Since the Kaizen approach is rapid and intense for immediate quality improvement implementation, selecting a Kaizen facilitator who is familiar with the process activities and does NOT have habits of complex things is critical.

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4 Train your team and facilitator

Before the Kaizen event, you should train your team and facilitator on the purpose, goals, and expectations of the project. You should also familiarize them with the lean tools and techniques that they will use, such as value stream mapping, 5S, root cause analysis, and PDCA. You can use online courses, workshops, simulations, or case studies to provide the necessary training. You should also conduct a pre-event meeting to review the agenda, roles, and responsibilities of the team and facilitator.

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5 Support your team and facilitator

During the Kaizen event, you should provide adequate support and resources to your team and facilitator. You should ensure that they have access to the necessary data, equipment, materials, and space. You should also monitor their progress, provide feedback, and resolve any issues or barriers that may arise. You should also celebrate their achievements, recognize their efforts, and reward their contributions.

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6 Follow up and sustain

After the Kaizen event, you should follow up and sustain the results and improvements that your team and facilitator have achieved. You should document the changes, measure the impact, and communicate the outcomes to the relevant stakeholders. You should also implement any action plans, recommendations, or standard work procedures that your team and facilitator have developed. You should also conduct regular audits, reviews, and feedback sessions to ensure that the improvements are maintained and continuously improved.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you select and train your Kaizen event team members and facilitators?

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1 Define the scope and goals

2 Choose your team members

3 Select your facilitator

4 Train your team and facilitator

5 Support your team and facilitator

6 Follow up and sustain

7 Here’s what else to consider

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