How do you report high performance team performance to stakeholders?

1 Know your audience

Before you start preparing your report, you need to identify who your stakeholders are, what they care about, and how they prefer to receive information. For example, some stakeholders may be more interested in the outcomes and impacts of your team's work, while others may want to see the processes and methods behind it. Some stakeholders may prefer a detailed written report, while others may appreciate a visual presentation or a dashboard. You can use stakeholder analysis tools, such as surveys, interviews, or mapping, to gather this information and segment your audience accordingly.

2 Define your metrics

The next step is to define the metrics that you will use to measure and report your team's performance. These metrics should be aligned with your team's objectives, the stakeholder's expectations, and the organization's strategy. You should also ensure that your metrics are SMART: specific, measurable, achievable, relevant, and time-bound. For example, if your team's goal is to improve customer satisfaction, you could use metrics such as Net Promoter Score (NPS), customer retention rate, or customer feedback. You should also establish baselines, targets, and benchmarks for your metrics, so that you can track your progress and compare your results.

3 Choose your format

The format of your report should match the needs and preferences of your audience, as well as the nature and purpose of your performance information. You can use different formats, such as written reports, presentations, dashboards, or infographics, depending on the level of detail, interactivity, and visual appeal that you want to provide. You should also consider the frequency and timing of your reports, and whether you want to share them online or offline. For example, you could use a written report for a quarterly review with senior management, a presentation for a monthly update with your peers, or a dashboard for a weekly check-in with your team.

5 Solicit feedback

Another goal of reporting high performance team performance is to solicit feedback from your stakeholders, and use it to improve your team's performance and reporting practices. You should invite your stakeholders to share their opinions, questions, and suggestions about your team's work and your report. You should also provide them with clear and easy ways to communicate with you, such as surveys, polls, comments, or contact details. You should also thank them for their feedback, and show them how you will use it to make changes or adjustments.

6 Be transparent and honest

The final tip for reporting high performance team performance is to be transparent and honest with your stakeholders. You should report your team's performance accurately and objectively, and avoid exaggerating or hiding any information. You should also admit any mistakes or failures that your team has made, and explain how you will address them or prevent them in the future. You should also respect the confidentiality and sensitivity of any information that you share, and follow any ethical or legal guidelines that apply to your report. By being transparent and honest, you will build trust and credibility with your stakeholders, and enhance your team's reputation.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?