How do you record and review remote assistance sessions in Windows 10?

1 Enable recording

To enable recording of remote assistance sessions, you must modify the registry settings on the computer initiating the request. To do this, press Windows + R to open the Run dialog box, type regedit and click OK to open the Registry Editor. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Remote Assistance\Client, right-click on the Client key and select New > DWORD (32-bit) Value. Name the new value RecordingEnabled and double-click on it. Set the value data to 1 and click OK, then close the Registry Editor and restart your computer.

2 Disable recording

To disable recording of remote assistance sessions, you need to reverse the steps above. To do this, press Windows + R to open the Run dialog box, type regedit, and click OK to open the Registry Editor. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Remote Assistance\Client and right-click on the RecordingEnabled value. Select Delete and click Yes to confirm the deletion. Afterward, close the Registry Editor and restart your computer.

3 Access recordings

To access the recordings of remote assistance sessions, you need to locate the folder where they are stored. By default, this is C:\Users\YourUserName\Documents\Remote Assistance Recordings, but you can change this by editing the RecordingPath value in the same registry key. To do this, open the Run dialog box (Windows + R), type regedit, and click OK to open the Registry Editor. Then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Remote Assistance\Client and double-click on the RecordingPath value to enter a new folder path in the value data field. After clicking OK and closing the Registry Editor, recordings are saved as .zip files with the date and time of the session as the file name. These files can be extracted and viewed with any media player that supports .wmv format.

4 Review recordings

In order to review recordings of remote assistance sessions, you can utilize Windows Media Player or any other media player that supports .wmv format. To do this, open the folder where the recordings are stored, double-click on the .zip file that corresponds to the session you want to review, extract the files to a convenient location, open the .wmv file with your preferred media player, and use the playback controls to pause, rewind, fast-forward, or skip parts of the session.

5 Edit recordings

To edit recordings of remote assistance sessions, you can use any video editing software that supports .wmv format, such as Windows Movie Maker. This free and easy-to-use tool comes with Windows 10 and can be accessed from the Start menu or search box. To edit your video, add the .wmv file to the application, then use the editing tools to trim, split, merge, add transitions, effects, captions, or music. Finally, click on Save movie and choose a suitable format and quality for your video before saving it to a desired location.

6 Share recordings

To share the recordings of remote assistance sessions, you can use any file sharing service that supports .wmv or .zip format, such as OneDrive which is a cloud storage service that comes with Windows 10. To do this, open OneDrive from the Start menu or search box, sign in with your Microsoft account if prompted and drag and drop the .wmv or .zip file to the OneDrive folder. Right-click on the file and select Share, then choose how you want to share the file, such as by email, link, or social media. Finally, follow the instructions to complete the sharing process.

7 Here’s what else to consider

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