How do you reconcile your cash drawer with your supervisor or manager?

1 Prepare your cash drawer

Before you start reconciling, you need to prepare your cash drawer by sorting and counting your cash, checks, and other items. You can use a currency counter, a calculator, or a cash drawer software to help you with this process. Make sure to separate your starting cash, your deposits, your withdrawals, and your service charges. You also need to record any cash overages or shortages that occurred during your shift.

2 Compare your cash drawer to your transaction log

Next, you need to compare your cash drawer to your transaction log, which is a record of all the transactions you processed during your shift. You can use a printed or electronic version of your transaction log, depending on your bank's system. You need to match your cash drawer totals to your transaction log totals for each category, such as cash, checks, deposits, withdrawals, and service charges. You also need to check for any discrepancies, such as missing receipts, incorrect amounts, or duplicate transactions.

3 Fill out a cash drawer report

After you compare your cash drawer to your transaction log, you need to fill out a cash drawer report, which is a form that summarizes your cash drawer activity and balance. You need to enter your cash drawer totals, your transaction log totals, and your overages or shortages for each category. You also need to sign and date your cash drawer report, and attach any supporting documents, such as receipts, vouchers, or slips.

4 Submit your cash drawer report to your supervisor or manager

Once you fill out your cash drawer report, you need to submit it to your supervisor or manager for review and approval. You need to follow your bank's policy and procedure for submitting your cash drawer report, which may vary depending on the size and location of your branch. You may need to hand in your cash drawer report in person, drop it in a designated box, or send it electronically. You also need to make sure that your supervisor or manager receives your cash drawer report by the end of your shift or the next business day.

5 Receive feedback from your supervisor or manager

After you submit your cash drawer report, you need to receive feedback from your supervisor or manager on your performance and accuracy. Your supervisor or manager will check your cash drawer report for any errors, discrepancies, or irregularities, and compare it to the bank's records and reports. They will also give you constructive comments, suggestions, or praise on how to improve your cash handling skills and customer service. You need to listen to their feedback carefully, ask questions if needed, and thank them for their guidance.

6 Correct any errors or discrepancies

Finally, you need to correct any errors or discrepancies that your supervisor or manager identified in your cash drawer report. You need to follow your bank's policy and procedure for correcting cash drawer errors or discrepancies, which may involve adjusting your cash drawer balance, making a deposit or withdrawal, issuing a refund or chargeback, or reporting a fraud or theft. You also need to document any corrections you made, and inform your supervisor or manager of the outcome.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?