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How do you provision mobile devices for different departments?

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Provisioning mobile devices for different departments is a common challenge for IT managers. You need to ensure that each device has the right apps, settings, security, and access to the network and data. How do you streamline this process and avoid manual errors, delays, and inconsistencies? Here are some tips to help you provision mobile devices for different departments.

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1 Assess your needs

Before you start provisioning, you need to assess the needs of each department and the types of devices they use. For example, sales staff may need smartphones with CRM apps, email, and GPS, while engineers may need tablets with technical tools, cloud storage, and VPN. You also need to consider the device ownership model, whether it is BYOD, COPE, or CYOD, and the level of control and support you need to provide.

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2 Choose a provisioning method

There are different methods to provision mobile devices, depending on the scale, complexity, and flexibility of your needs. You can use manual provisioning, which involves setting up each device individually with the required apps and settings. This is suitable for small and simple deployments, but it can be time-consuming and prone to errors. You can also use automated provisioning, which involves using a mobile device management (MDM) or enterprise mobility management (EMM) solution to remotely configure and deploy devices in bulk. This is suitable for large and complex deployments, but it requires more upfront investment and maintenance.

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Tom Machado

Microsoft MVP | Microsoft Certified Trainer | Senior Workplace Consultant | Blogger on poemtomdm.fr and workplaceninjas.fr
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Automating device provisioning not only eases IT management but also facilitates the seamless delivery of devices to users. Get in touch with your device manufacturer to find out your options. It's a step they can handle for you. Think ABM, Zero-Touch, Knox, ...

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3 Define policies and profiles

To provision mobile devices effectively, you need to define policies and profiles that specify the rules and settings for each device and user group. Policies can include password requirements, encryption standards, app restrictions, network access, data backup, and remote wipe. Profiles can include app configurations, Wi-Fi settings, VPN settings, email settings, and certificates. You can use your MDM or EMM solution to create and assign policies and profiles to different devices and departments.

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Tom Machado

Microsoft MVP | Microsoft Certified Trainer | Senior Workplace Consultant | Blogger on poemtomdm.fr and workplaceninjas.fr
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Making sure your devices are secured through configuration profiles is really important. I also suggest thinking about what makes a device compliant or not compliant in our organization. Figure out the rules the device needs to follow. If it doesn't follow these rules, it won't get access to corporate data (conditional access).

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4 Test and monitor

Before you provision mobile devices to your end users, you need to test and monitor the provisioning process and the device performance. You can use a test device or a simulator to check if the provisioning method works as expected and if the policies and profiles are applied correctly. You can also use your MDM or EMM solution to monitor the device status, usage, compliance, and security. You can also collect feedback from your end users and troubleshoot any issues that arise.

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Rinkalkumar Bhanderi

Using Positioning, Conversion, Growth To Transform How Businesses Run
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Test with small team if needed before going 100% with all of the team, prefer testing in some phases and address concerns if any, make adjustments to policy and then fine tune it against the use case and with in field feedback and then move further with deployment.

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5 Update and optimize

Provisioning mobile devices is not a one-time task. You need to update and optimize your provisioning process and your device fleet regularly. You can use your MDM or EMM solution to push updates, patches, and new apps to your devices over the air. You can also use analytics and reports to evaluate the device performance, user satisfaction, and cost efficiency. You can also review and adjust your policies and profiles to meet changing needs and preferences.

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Tom Machado

Microsoft MVP | Microsoft Certified Trainer | Senior Workplace Consultant | Blogger on poemtomdm.fr and workplaceninjas.fr
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Consider automation. Based on your compliance rules, you can set up automations like notifying users, sending an email to the relevant department, or even blocking the device. Explore MDM possibilities, you'll be surprised !

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you provision mobile devices for different departments?

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1 Assess your needs

2 Choose a provisioning method

3 Define policies and profiles

4 Test and monitor

5 Update and optimize

6 Here’s what else to consider

Mobile Devices

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