How do you provide value-added support to clients after closing a deal?

After closing a deal, I prioritize ongoing client support. This includes: 1. A detailed post-closing review to clarify policy terms. 2. Offering risk management insights tailored to their property needs. 3. Regular check-ins for market updates and to address any concerns. 4. Annual reviews of their policy for relevance and new market offerings. 5. Providing timely industry updates to keep clients in the loop. 6. Ensuring quick responses for all client queries or claims. 7. Leveraging my extensive network for potential business connections. It's not just about closing a deal but building a lasting partnership.

Pl follow up , communication, any query immediately it should be handled. 2 way constant communication will retain clients + get more referrals

Value add comes from taking the time to get to know your customer and create something that is truly relevant. Ideally, this should be a set of planned actions over a period of time, from thank note / gifts, showing up on move in day, a network of local trusted contractors, to continued engagement providing market insights, sustainability and impact information, property tax advice etc.

** make sure you’ve calendared and are providing written updates to all post-close obligations; ** make sure everyone has digital executed copies of everything; ** search your network to see if there are customers or vendors who could add value for the newly merged/acquired business; ** celebrate in a way that honors the client’s culture!

To provide value-added support to clients after closing a deal, maintain regular communication, offer personalized assistance, and proactively address potential issues. Create a dedicated account management system, gather feedback, and provide educational resources to help clients succeed. Additionally, consider exclusive benefits, community-building, and occasional promotions to foster long-term relationships and client loyalty.

Two items that I like to help clients with post closing: - I mail them a hard drive with 100% of the property information and transaction information on it. i’ll put a picture of the property and its name on the hard drive so that when they find it a year later, they know what it is. - In certain states, there is some required documentation that should be completed and I try to send them frequent reminders to do so. - Immediately post-closing I remind them to get their hands on all of the third-party reports that their lender generated so that they have it for future reference. it’s super easy to get at the time of the transaction, but can become very difficult 3 to 4 years later.

As a borrower, it's vital to communicate with all parties involved post-closing to make everyone aware of any on-going loan requirements and who is responsible for said requirements. This helps to maintain your status as a responsible, proactive borrower and a firm that lenders want to do repeat business with. It's extremely important to represent our firm, clients and JV partners in the best way possible, which, at times, means having difficult discussions with lenders. Being transparent, working in good faith and ensuring all groups are working as a collective to come to a resolution, adds value to your client while satisfying lenders and goes a long way in maintaining and growing long-term relationships.

The first year post-close is critical. In addition to normal close-out items, we send monthly maintenance emails to help teach buyers, especially first time buyers, how to take care of the home. We refer our clients to a local cpa/tax accountant (if they don’t have one) for a comp. consultation post-closing to help them understand the impact of homeownership on their taxes & potential deductions. We provide clients with a copy of all documents. We ensure they apply for the homestead tax exemption (and any other programs) to help them save money on their property taxes. We send out a CMA semi-annually. In January, when everyone is focused on taxes, we send a copy of the updated property tax record. And more….we’re always here to help!

Now that you have worked with your client and you have successfully secured "a deal" is a perfect time to start talking to them about their next location. During the existing tranaction, conversation should be made to see if what their next steps include. It's a mutually beneficial situation to work with retailers and companies have a proven track record.

When working as a Tenant Broker in Retail, becoming an additional marketer for your clients business is paramount in providing value add service. By promoting their business and connecting the business owner to others in my network, I contribute to their continued business success, my community as well as my company.

Given our extensive network with the State of Oregon, bankruptcy courts, banks, and various corporations, we often introduce our clients to potential business opportunities or community events that might be of interest.

Aside from keeping clients abreast of opportunities to improve their financing terms, the next most impactful role I can play as a lender is to leverage our network by connecting clients to business opportunities and other professionals who may be able to help them achieve their goals. This typically comes down to maintaining a regular communication schedule with our clients through periodic email newsletters and highlighting any off-market opportunities in our network. Another great way to maintain relationships in between transactions is to organize networking events and social mixers to promote a sense of community in areas where you have a market presence or concentration.

In the last cycle, my favorite followup was calling them 6 months in - after other deals closed higher - to congratulate them on the appreciation gain! Congrats, you already made money!

Post-deal, I shared a tailored market report highlighting a trending commercial zone with a client. This proactive insight led them to a lucrative off-market opportunity. In this ever-evolving industry, it's not just about closing deals but about continuously fueling our clients' growth with timely insights and opportunities. Knowledge is power, and sharing is caring! ??.

It's important to remember that a contented customer may contemplate expanding into our other properties. Therefore, I find it imperative to keep them informed about our available properties and various initiatives, including the ESG agenda, new property developments, entry into new markets, and more.

On the hospitality side we do annual reviews with our clients on the performance of the asset. Provide hyper local market data and insight on areas that we can create more efficiency. Always educating on new innovations and technology that can improve operations and guest experience.

Organizing or introducing clients to local community events, real estate seminars, or networking events can foster a sense of community. It also provides opportunities for clients to further their own personal or business endeavors.

?? After a successful real estate deal, I contacted my client for feedback. They shared valuable insights that helped refine my approach. Gratefully, they also left a glowing review on my website. ?? This isn't just about celebrating successes but continuous growth and authenticity. Encouraging client feedback helps us improve, amplifies trust, and opens doors for new referrals. Always listen, learn, and leverage! ??.

In addition to requesting post-transactional reviews or occasionally testimonials, we also offer each client a generous gift card for completing a short and anonymized survey concerning their overall experience with their originator, our support staff, their perception of comparable value received, and a free-form suggestion box. Since we strive to serve each transaction and client relationship at a very high level as a baseline, often times we subtly reinforce the personalized nature of our services and premium we place on high trust relationships through the feedback loop. This enables us to further leverage the positive experience for stronger referrals.

These contributions can serve as case studies in our marketing materials; a satisfied customer is an unparalleled advertisement. Receiving a survey undoubtedly helps us grasp what is successful and what needs improvement, allowing us to make clear efforts to enhance our performance.

It's hard to overstate the value a professional can realize through simple and thoughtful gestures like a 2 minute phone call on a birthday or anniversary, an invitation to a networking or educational event, or just a simple periodic check-in call to say hello. As Stephen Covey would say, "make deposits into emotional bank account".

Use milestones and occasions as an opportunity to touch with your clients. Our lives are always changing, and this is no different for our clients. Maintaining touches allows you to learn updates in their needs, keeps you top of mind for their business and to grow word-of-mouth referrals while also growing your relationship. Part of your value proposition can include your continued service to the client as opposed to a one-time transaction and this is a good example.

After helping my client purchase a property, I remembered my client's move-in date and made a note in my CRM. On their move-in anniversary, I sent a card and a small gift. Then, I invited them to a networking event. They loved it and met some great contacts. These gestures help strengthen our bond, showing clients they're more than just a sale to us. ????.

Completely agree - celebrating our customers personal and business milestones is so important to us! It is great to feel like we are all in it together!

My experience taught me in one of my journey I did…customer’s journey is the most important especially in current fast changing environment now. Customer journey is where we build long lasting relationships and trust, so more than ever. Lifetime Value (LTV) is most pertinent to any business to grow. What I did before, organising events, parties, get together with customers every month or two to build trust relationships, even invite or for their family and friends, just to catch up, enjoying the event/party, not selling at all. And when time comes, they’ll want to buy from you.

After exceeding customer expectations from beginning to end, what could be easier than asking if they're satisfied to keep you mind for future business (themselves and friends/family)? You've already sold yourself by taking care of the customer's needs, building a relationship, and being reliable.

In the dynamic world of real estate, two elements stand out as the cornerstones of success: referrals and repeat business. Building a genuine relationship with clients doesn’t just culminate in a single transaction; it opens doors to future opportunities. Happy clients are the best ambassadors, often leading to valuable word-of-mouth referrals. Similarly, satisfied customers tend to return for future real estate needs, trusting the expertise that benefited them once before. Prioritizing these twin pillars—actively seeking referrals and nurturing relationships for repeat business—can transform their career, turning single transactions into long-lasting partnerships. Remember, in real estate, success is built one relationship at a time.

?? After aiding a client in securing an ideal property, I humbly asked if they knew others needing similar services. Gratefully, they connected me to a colleague, resulting in another successful deal! ?? In real estate, past clients can be golden bridges to future opportunities. Building trust ensures they return and become our advocates in the market. Word of mouth is priceless! ????.

How I provide value after closing a deal: - I schedule check-ins with clients at 3, 6, and 12 months post-closing. This allows me to ensure they're settling in well, address any questions about the property, and share helpful market updates. It's a simple tactic that shows I care about their long-term success, not just the transaction. These check-ins show I'm invested in the long-term success of the relationship, not just the individual transaction. I also use it as an opportunity to provide market updates or share new listings that may be of interest based on their property or business needs. Though simple, I've found regular check-ins to be an effective way to add value and stay top of mind with clients after closing a deal.

Stay in touch Your relationship with your client doesn’t end after closing. Add them to your holiday card list. Send a handwritten note on the one-year anniversary of their closing date. Use an email newsletter to keep up with former clients and continue to share useful information.

Send a personalized thank you. ... Cross-sell with paired products or services. ... Provide product training materials. ... Offer support services and Upgrade your packaging. ... Seek feedback. ... Repair mistakes quickly and generously. ... Establish a loyalty program.

Closing a new transaction is the very start of a potential lifetime relationship. Never to be taken lightly. However, it’s only for those whom treat their clients money like their own.

For me, I usually do the following: Make follow-up calls: Say hello every now and then. Show up for the move-in: Visit your clients on their move-in date and bring them something useful or thoughtful, such as pizza, wine, or a welcome basket. Send a post-closing checklist: Help your clients with the transition to their new home by sending them a list of essential tasks that they need to do after closing. Create a list of reliable local contractors: Provide your clients with a list of trusted and reputable contractors. Send a gift: Could be anything ~ A plant, etc. Stay in touch: Invite them to events, or reach out to them on special occasions, such as birthdays, etc.