How do you prepare for a Gemba walk to observe a process?
A Gemba walk is a technique for observing and improving a process by going to the place where the work happens. It is a core practice of quality improvement, as it allows you to see the reality of the situation, identify waste and inefficiencies, and engage with the people involved. But how do you prepare for a Gemba walk to observe a process effectively? Here are some steps to follow.