How do you monitor and review the outcomes and impacts of a process change?

1 Define the objectives and indicators

Before you start implementing any process changes, you need to define the objectives and indicators that will measure the success and impact of the BPR initiative. Objectives are the specific and measurable goals that you want to achieve with the process changes, such as reducing costs, increasing sales, or enhancing customer loyalty. Indicators are the quantitative or qualitative data that will show the progress and results of the process changes, such as key performance indicators (KPIs), customer feedback, or process metrics. You should align the objectives and indicators with the strategic vision and mission of the organization, and communicate them clearly to all the stakeholders involved in the BPR initiative.

2 Collect and analyze the data

Once you have defined the objectives and indicators, you need to collect and analyze the data that will show the outcomes and impacts of the process changes. You can use various methods and sources to gather the data, such as surveys, interviews, observations, audits, reports, or dashboards. You should collect the data before, during, and after the implementation of the process changes, to establish a baseline, monitor the progress, and evaluate the results. You should also use appropriate tools and techniques to analyze the data, such as charts, graphs, tables, or statistical methods. You should compare the actual data with the expected data, and identify any gaps, trends, or anomalies.

3 Report and communicate the findings

After you have collected and analyzed the data, you need to report and communicate the findings to the relevant stakeholders, such as managers, employees, customers, or partners. You should use clear and concise language, and present the findings in a logical and structured way, using visual aids, such as slides, diagrams, or infographics. You should highlight the achievements and benefits of the process changes, as well as the challenges and risks. You should also provide recommendations and action plans for further improvement or adjustment of the process changes, based on the findings.

4 Review and update the process changes

Finally, you need to review and update the process changes based on the findings, feedback, and recommendations. You should assess the effectiveness and sustainability of the process changes, and determine whether they meet the objectives and indicators that you defined at the beginning. You should also consider the external and internal factors that may affect the process changes, such as market conditions, customer expectations, or organizational culture. You should make any necessary changes or modifications to the process design, implementation, or evaluation, to ensure that the process changes are aligned with the current and future needs and goals of the organization.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?