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How do you monitor and measure patching performance and outcomes?

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Patching is a critical IT operation that ensures the security, stability, and performance of your systems and applications. However, patching can also be a complex and time-consuming process that requires careful planning, testing, and execution. How do you monitor and measure patching performance and outcomes to ensure that you are meeting your goals and minimizing risks and disruptions? In this article, we will discuss some of the key aspects of patching monitoring and measurement, such as:

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Nicholas W.

1 Patching metrics

Patching metrics are the quantitative indicators that help you track and evaluate the progress and results of your patching activities. Some of the common patching metrics include patch coverage, patch compliance, patch deployment time, patch failure rate, and patch remediation time. You can use patching metrics to measure the effectiveness, efficiency, and quality of your patching process, as well as to identify and address any issues or gaps.

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Patch metrics can include the number of devices on your network, inventory of the operating systems and software on each device, what patches have failed and much more. This wealth of information isn't just idle data; these patch metrics can help organizations see their weak spots and stay ahead of potential threats.

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2 Patching reports

Patching reports are the documents that summarize and present the data and insights from your patching metrics. Patching reports can help you communicate and demonstrate the value and impact of your patching efforts to your stakeholders, such as management, auditors, regulators, and customers. Patching reports can also help you review and improve your patching strategy, policies, and procedures. You can use different types of patching reports, such as executive dashboards, operational status reports, risk analysis reports, and performance trend reports.

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Nicholas W.
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Use dashboard to demonstrate the system performance after patching, like tableau desktop, Qlik sense, Splunk. The dashboard can clearly show to users the performance before and after patching.

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3 Patching tools

Patching tools are the software applications that help you automate and streamline your patching process. Patching tools can help you scan, assess, prioritize, schedule, deploy, verify, and manage patches across your IT environment. Patching tools can also help you collect, analyze, and visualize your patching metrics and reports. You can use different patching tools, such as patch management systems, configuration management systems, vulnerability scanners, and patch testing tools.

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Nicholas W.
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Example of patching tools: Atera. Automox. GFI LanGuard. ITarian. Kaseya VSA. ManageEngine Patch Manager Plus. Microsoft Endpoint Configuration Manager. NinjaOne Patch Management.

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4 Patching best practices

Patching best practices are the guidelines and recommendations that help you optimize your patching process and outcomes. Adhering to these practices can reduce patching downtime, errors, and risks, as well as increase patching speed, quality, and reliability. To ensure successful patching, you should establish a clear and consistent policy and process, align the schedule and scope with business needs and priorities, test patches before deploying them to production, implement a backup and recovery plan in case of patch failure or issues, and monitor and measure patching performance regularly.

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5 Patching challenges

Patching challenges can negatively affect performance and outcomes, as well as incur additional costs, delays, or damages. Common patching challenges include managing the complexity and diversity of IT environments and patch sources, balancing the urgency and frequency of patching with availability and stability, and handling human factors such as resistance, negligence, or ignorance. Unexpected events or situations that may disrupt or complicate the patching process, such as cyberattacks, system failures, or regulatory changes, must also be addressed.

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6 Patching solutions

Patching solutions are the actions and strategies that you can take or implement to overcome or mitigate your patching challenges. Such solutions can help enhance patching performance and outcomes, as well as save time, money, and resources. Leveraging the capabilities of patching tools to simplify and automate the process, applying continuous improvement principles, educating and training staff and users on the importance of patching, and establishing a proactive and collaborative patching culture across your organization are all potential solutions.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you monitor and measure patching performance and outcomes?

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3

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1 Patching metrics

2 Patching reports

3 Patching tools

4 Patching best practices

5 Patching challenges

6 Patching solutions

7 Here’s what else to consider

IT Operations

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How do you monitor and measure patching performance and outcomes?

1

2

3

4

5

6

7

1 Patching metrics

2 Patching reports

3 Patching tools

4 Patching best practices

5 Patching challenges

6 Patching solutions

7 Here’s what else to consider

IT Operations

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