How do you monitor and evaluate the performance and well-being of remote short-term assignees?

1 Define clear objectives and expectations

One of the first steps to monitor and evaluate the performance and well-being of remote STAs is to define clear objectives and expectations for their assignments, and communicate them clearly and frequently. This will help you and your team members align on the purpose, scope, deliverables, timelines, and quality standards of their tasks, and avoid any confusion or ambiguity. You should also establish regular check-ins and feedback sessions with your remote STAs, and use a variety of tools and methods to track their progress and results, such as project management software, online surveys, dashboards, reports, and peer reviews.

2 Provide adequate resources and support

Another key factor to monitor and evaluate the performance and well-being of remote STAs is to provide them with adequate resources and support to perform their assignments effectively and efficiently. This includes ensuring they have access to the necessary technology, information, training, and guidance they need to complete their tasks and overcome any challenges or difficulties they may encounter. You should also create a supportive and collaborative culture among your remote STAs, and encourage them to share their experiences, insights, and best practices with each other, as well as with their home and host colleagues and managers.

3 Recognize and reward achievements and contributions

A third way to monitor and evaluate the performance and well-being of remote STAs is to recognize and reward their achievements and contributions to the organization and the project. This will help you motivate and engage your remote STAs, and show them that you appreciate and value their efforts and outcomes. You can use various forms of recognition and reward, such as verbal or written praise, public acknowledgment, bonuses, incentives, career development opportunities, or flexible arrangements. You should also celebrate the milestones and successes of your remote STAs, and invite them to share their feedback and suggestions for improvement.

4 Monitor and address well-being issues

A fourth aspect to monitor and evaluate the performance and well-being of remote STAs is to monitor and address any well-being issues that may arise during their assignments, such as stress, burnout, isolation, loneliness, or cultural shock. These issues can affect not only the health and happiness of your remote STAs, but also their productivity and performance. You should therefore check in regularly with your remote STAs, and ask them how they are feeling and coping with their assignments, and offer them any support or assistance they may need. You should also promote a healthy work-life balance among your remote STAs, and encourage them to take breaks, exercise, socialize, and enjoy their host location.

5 Conduct a post-assignment evaluation and debrief

A final step to monitor and evaluate the performance and well-being of remote STAs is to conduct a post-assignment evaluation and debrief with them, once they have completed their assignments and returned to their home location. This will help you assess the overall results and impact of their assignments, and identify any strengths, weaknesses, opportunities, or challenges they faced or learned from. You should also solicit their feedback and suggestions on how to improve the management and support of remote STAs in the future, and acknowledge their achievements and contributions. You should also follow up with your remote STAs, and help them reintegrate into their home team and role, and leverage their new skills and knowledge.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?