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How do you measure supplier performance in a dynamic and complex environment?

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How do you measure supplier performance in a dynamic and complex environment? Supplier performance measurement is a key aspect of procurement, as it helps you evaluate the quality, cost, and reliability of your suppliers and identify areas for improvement. However, measuring supplier performance is not a simple task, as it involves multiple factors, criteria, and stakeholders. In this article, we will discuss some of the challenges and best practices of supplier performance measurement in the context of procurement.

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Deepak Thiru CPSS?

ISM-CPSS? Certified | End-to-End Sourcing & Procurement Operations | Gen Z-Driven Procurement Strategies | Host of…
Philippe Diuana

Head Jurídico | Head de Riscos Corporativos | Compliance Officer | Data Compliance Officer
Philip Reese

Director, Evenlode

1 Define your objectives and expectations

Before you start measuring supplier performance, you need to have a clear idea of what you want to achieve and what you expect from your suppliers. This means defining your strategic goals, your business needs, and your performance indicators. You also need to communicate these objectives and expectations to your suppliers, so that they understand your requirements and standards. By aligning your expectations with your suppliers, you can create a common vision and a basis for measurement.

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Deepak Thiru CPSS?

ISM-CPSS? Certified | End-to-End Sourcing & Procurement Operations | Gen Z-Driven Procurement Strategies | Host of "Yours Sourcefully" Newsletter |
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Set Key Objectives. Measure supplier performance dynamically by assessing delivery timeliness, product quality, and responsiveness. For instance, if a tech company relies on a semiconductor supplier, evaluate not only timely deliveries but also responsiveness to sudden market shifts, ensuring adaptability. Regularly gather feedback from end-users, monitor adherence to contractual terms, and employ data analytics. This approach, much like ensuring a reliable chip supply for cutting-edge devices, enhances resilience and maintains high standards in the face of market fluctuations.

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Philippe Diuana

Head Jurídico | Head de Riscos Corporativos | Compliance Officer | Data Compliance Officer
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Os fornecedores estratégicos n?o s?o necessariamente aqueles que s?o críticos para a organiza??o. Aqueles que s?o estratégicos precisam de um investimento maior no relacionamento e no compartilhamento (com certas reservas) da vis?o de futuro da Organiza??o, de forma a que possam ampliar seu portfolio, qualificar seus produtos ou servi?os e realmente serem estratégicos.

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Philip Reese

Director, Evenlode
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In our experience it's best not to have too many objectives and goals. Any more than a handful and the vision becomes blurred.

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Imran Baig .

Deputy Manager Procurement & Projects @ Artistic Milliners | Supply Chain Management, Vendor Management, Data Analysis
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Measuring supplier performance in a dynamic and complex environment involves defining key performance indicators (KPIs) aligned with strategic goals, using dynamic scorecards, and implementing real-time monitoring systems. Regular audits, feedback from internal stakeholders, and participation in continuous improvement programs contribute to a comprehensive evaluation. Additionally, a cost-benefit analysis, technology integration, scenario planning, and a focus on regulatory compliance and benchmarking against industry standards ensure a multifaceted approach to supplier performance measurement, enabling organizations to navigate challenges effectively and stay responsive to evolving business dynamics.

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Hitendrasinh Parmar

Procurement and Contracts at Reliance Industries || Ex - GACL
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1) Utilize Dynamic KPIs: Tailor key performance indicators to the dynamic environment, emphasizing factors like delivery times and flexibility. 2) Real-Time Analytics: Employ real-time analytics to track performance fluctuations and make timely, data-driven decisions. 3) Collaboration and Feedback: Foster regular collaboration and feedback to ensure alignment and strengthen the supplier relationship. 4) Adaptability: Embrace adaptability in measurement strategies to respond effectively to the complexities of a dynamic environment.

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2 Choose your measurement methods and tools

There are various methods and tools that you can use to measure supplier performance, depending on your objectives, criteria, and data sources. Scorecards, for example, allow you to rate and compare suppliers based on predefined criteria and metrics, such as quality, delivery, cost, innovation, and sustainability. Surveys, on the other hand, enable you to collect feedback and opinions from different stakeholders, such as customers, employees, or suppliers themselves. Audits, meanwhile, are useful for verifying and validating the compliance and performance of your suppliers, based on established standards and regulations. All of these tools can help you track and monitor supplier performance over time, as well as identify strengths and weaknesses.

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Philip Reese

Director, Evenlode
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It can also be useful to split the measures into both inputs (behavioural such as the use of a process, system or tool ) and outputs or outcomes.

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Saleh Al Ghunaim, CCMP

Procurement I Strategic Sourcing I Contracts Management I Category Management I Supply Chain Management
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To measure supplier performance in a complex environment: 1. Define clear performance metrics that align with your organization's goals 2. Set realistic benchmarks for each metric, monitor performance regularly, and conduct supplier audits to assess compliance with contractual obligations and regulatory requirements. 3. Foster open communication with suppliers, collaborate on continuous improvement, and schedule regular performance reviews to identify areas for improvement. 4. Consider external feedback from stakeholders, customers, and industry peers to gain a holistic view of supplier performance.

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3 Analyze and act on the results

Once you have collected and processed the data from your measurement methods and tools, you need to analyze and act on the results. This means interpreting the data, identifying trends and patterns, and comparing the results with your objectives and expectations. You also need to share the results with your suppliers, as well as with other relevant stakeholders, such as managers, customers, or regulators. By sharing the results, you can foster transparency, accountability, and collaboration. You also need to take action based on the results, such as rewarding high-performing suppliers, addressing issues or gaps, or terminating low-performing suppliers.

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Philip Reese

Director, Evenlode
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We believe that having a set of impartial and independent data can massively help this step of the process. Ideally one source of data, owned by the client. It's really important to be able to not just gather reams and reams of data, but to be able to focus in on the specific trends that matter to inform coices and decisions.

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4 Review and improve your measurement process

Finally, you need to review and improve your measurement process, as supplier performance measurement is not a one-time activity, but a continuous and dynamic process. This means evaluating the effectiveness and efficiency of your measurement methods and tools, as well as the relevance and accuracy of your objectives and criteria. You also need to adapt your measurement process to the changing needs and expectations of your business and your suppliers, as well as to the external factors and challenges that may affect your procurement environment. By reviewing and improving your measurement process, you can ensure that it remains relevant, reliable, and responsive.

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How do you measure supplier performance in a dynamic and complex environment?

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1 Define your objectives and expectations

2 Choose your measurement methods and tools

3 Analyze and act on the results

4 Review and improve your measurement process

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