How do you measure the success of your MDM strategy?

1 Device Inventory

The first step to measure your MDM success is to have a clear and accurate device inventory. This means you need to know how many devices are enrolled in your MDM system, what types and models they are, who owns them, and where they are located. A device inventory can help you monitor device usage, identify gaps and risks, and optimize your device policies and resources. You can use various tools and reports to track your device inventory, such as dashboards, alerts, and audits.

2 Device Compliance

The second step to measure your MDM success is to ensure that your devices are compliant with your security and regulatory standards. This means you need to check if your devices have the latest updates, patches, and antivirus software, if they have strong passwords and encryption, if they follow your data access and sharing policies, and if they comply with any industry-specific regulations. A device compliance report can help you identify and remediate any non-compliant devices, prevent data breaches and fines, and protect your reputation and trust.

3 Device Performance

The third step to measure your MDM success is to evaluate the performance and functionality of your devices. This means you need to measure how well your devices support your business processes, workflows, and goals, such as productivity, efficiency, quality, and customer satisfaction. A device performance report can help you analyze various indicators, such as battery life, network connectivity, app usage, error rates, and user feedback. You can use this data to troubleshoot and optimize your device settings, features, and apps, and to provide better training and support to your users.

4 Device ROI

The fourth step to measure your MDM success is to calculate the return on investment (ROI) of your devices. This means you need to compare the costs and benefits of your device management strategy, such as hardware, software, maintenance, security, and administration costs, versus the value and impact of your devices on your business outcomes, such as revenue, profit, customer loyalty, and innovation. A device ROI report can help you justify and improve your device budget, allocation, and procurement decisions, and to demonstrate the value of your MDM strategy to your stakeholders.

5 Device Satisfaction

The fifth step to measure your MDM success is to assess the satisfaction and engagement of your device users. This means you need to understand how your users perceive and experience your devices, such as their ease of use, reliability, functionality, and security. A device satisfaction survey can help you collect and analyze user feedback, such as ratings, comments, suggestions, and complaints. You can use this information to improve your user experience, satisfaction, and loyalty, and to foster a positive device culture and adoption.

6 Device Improvement

The sixth and final step to measure your MDM success is to continuously monitor and improve your device management strategy. This means you need to review and update your device goals, policies, and practices, based on your metrics, reports, and feedback. You also need to stay informed and prepared for any changes and challenges in your device environment, such as new devices, technologies, threats, and opportunities. A device improvement plan can help you set and track your device improvement actions, milestones, and results, and to ensure that your MDM strategy aligns with your business strategy.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?