How do you measure process performance to meet ISO, BPMN, and GDPR?

1 What is process performance measurement?

Process performance measurement is the process of collecting, analyzing, and reporting data on how well a business process achieves its goals and objectives. It helps you identify strengths, weaknesses, opportunities, and risks in your process, and improve it accordingly. Process performance measurement can be done at different levels, such as individual tasks, subprocesses, or the entire process.

2 What are ISO, BPMN, and GDPR?

ISO, BPMN, and GDPR are three frameworks that relate to process design and management. ISO stands for International Organization for Standardization, and it provides guidelines and best practices for various aspects of quality management, including process performance. BPMN stands for Business Process Model and Notation, and it is a graphical language for modeling and documenting business processes. GDPR stands for General Data Protection Regulation, and it is a European law that regulates how personal data is processed and protected.

3 How to measure process performance to meet ISO standards?

ISO standards provide criteria and indicators to measure process performance, such as customer satisfaction, efficiency, effectiveness, compliance, and innovation. To meet these standards, you must define your process goals and objectives that align with your organization's strategy and vision. Additionally, identify the key performance indicators (KPIs) that reflect your goals and objectives, then set targets and thresholds for them. Furthermore, establish a process performance measurement system to collect, store, and analyze data on your KPIs. Additionally, monitor and review your process performance regularly to compare it with your targets and benchmarks. Finally, report and communicate your process performance results to relevant stakeholders so you can make informed decisions and improvements.

4 How to measure process performance to meet BPMN standards?

BPMN standards provide a unified language and notation for describing and communicating business processes, as well as a framework for process analysis and improvement. To measure process performance to meet BPMN standards, you need to model your business process using BPMN elements, such as events, activities, gateways, and flows. Additionally, you must define the metrics and measures that correspond to these elements, such as duration, frequency, cost, quality, and errors. A BPMN tool or software should be used to simulate and execute the process while generating data on the metrics and measures. Afterward, you can analyze and visualize the process performance data with dashboards, charts, and reports in order to identify bottlenecks, variations, and inefficiencies. Finally, you can optimize and redesign your process using BPMN elements before testing the impact of your changes on the process performance.

5 How to measure process performance to meet GDPR requirements?

Adhering to GDPR requirements requires strict rules and obligations be followed regarding the processing and protection of personal data, as well as the rights and remedies for data subjects. To measure process performance and meet GDPR requirements, a data protection impact assessment (DPIA) should be conducted to identify and assess any risks or impacts on personal data. Additionally, technical and organizational measures such as encryption, pseudonymization, minimization, and consent should be implemented to ensure data protection by design and by default. Data processing activities should also be documented and recorded, including the purpose, scope, duration, and recipients of the process. Furthermore, it is essential to monitor and audit these activities, as well as report any data breaches or violations to the relevant authorities and data subjects. Finally, it is important to evaluate and review your data protection measures regularly in order to comply with the latest regulations and best practices.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?