How do you measure and monitor the quality and efficiency of service delivery in banking?
Service delivery is the process of providing value to customers through a range of banking products and services. It involves meeting customer expectations, delivering on promises, and ensuring customer satisfaction and loyalty. But how do you measure and monitor the quality and efficiency of service delivery in banking? In this article, we will explore some of the key aspects and indicators of service delivery performance, and how to use them to improve your banking operations.
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Deborah Mulira-RiderPassionate Advocate For Human-Centered Approaches & Community Development | Monitoring & Evaluation | Data Insight…
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Amit P.ITIL?4 Certified | Service Delivery | Infrastructure Management | Project Management | IT Operations
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Sreenath T.AI & SRE Leader | Driving Scalable, Resilient Banking & FinTech Solutions | 99.5% Reliability | VP @ NatWest |…