How do you measure the maturity of your IT governance processes?

2 Identify your gaps and priorities

The next step is to identify the gaps and priorities for your IT governance processes. Based on the results of your assessment, you can compare your current state with your desired state, best practices, or industry standards. You can use gap analysis, SWOT analysis, or risk analysis to identify the strengths, weaknesses, opportunities, and threats of your IT governance processes. You can also use a maturity matrix, a radar chart, or a spider diagram to visualize and communicate the gaps and priorities for your IT governance processes. You should prioritize the areas that have the most impact on your business value, performance, and risk management.

3 Define your improvement plan

The final step is to define your improvement plan for your IT governance processes. You can use various tools and techniques to plan and execute your improvement actions. Some examples are SMART goals, PDCA cycle, RACI matrix, and Gantt chart. These tools and techniques can help you set specific, measurable, achievable, relevant, and time-bound goals, implement the plan-do-check-act cycle, assign roles and responsibilities, and monitor progress and deadlines. You should also align your improvement plan with your IT strategy, budget, and resources, and involve your stakeholders in the improvement process.

4 Monitor and review your progress

To measure the maturity of your IT governance processes, you need to monitor and review your progress regularly. You can use various tools and techniques to track and measure the outcomes and outputs of your improvement actions. Some examples are KPIs, dashboards, scorecards, and reports. These tools and techniques can help you monitor the performance, quality, efficiency, and effectiveness of your IT governance processes. You can also use feedback loops, reviews, audits, or surveys to evaluate the satisfaction, perception, and impact of your IT governance processes on your stakeholders. You should use the results of your monitoring and review to adjust and improve your improvement plan as needed.

5 Learn and share your best practices

To measure the maturity of your IT governance processes, you also need to learn and share your best practices. You can use various tools and techniques to capture and disseminate the knowledge, lessons learned, and best practices of your IT governance processes. Some examples are wikis, blogs, forums, newsletters, and webinars. These tools and techniques can help you create and maintain a repository of IT governance knowledge, share insights and experiences with your peers and partners, and promote a culture of learning and improvement. You should also leverage external sources of IT governance best practices, such as industry publications, associations, or networks.

6 Benchmark and improve your maturity level

To measure the maturity of your IT governance processes, you also need to benchmark and improve your maturity level. You can use various tools and techniques to compare and improve your IT governance maturity level with other organizations or standards. Some examples are benchmarks, ratings, awards, and certifications. These tools and techniques can help you assess your relative position, strengths, and weaknesses in IT governance, identify areas for improvement, and demonstrate your commitment and excellence in IT governance. You should also update your assessment framework, model, or method as your IT governance processes evolve and mature.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?