How do you measure IT incident resolution time?
IT incidents can disrupt your business operations, damage your reputation, and affect your customer satisfaction. That's why it's crucial to resolve them quickly and efficiently. But how do you measure the time it takes to fix an IT incident? In this article, we'll explain what IT incident resolution time is, why it matters, and how to calculate and improve it.
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Tamás Holics?? SAP + ServiceNow integration ?? CloudALM ?? Simplify SAP support and operations using smart automation
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Angel AtanasovPlatform Manager - Service Management
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Yanaiara OliveiraEngenheira de Software | Full Stack Developer Especializada em Angular, React e Node.js | Solu??es Escaláveis e…