How do you measure and improve the performance of decentralized public sector units?

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Decentralization is the process of transferring authority, responsibility, and resources from central to local levels of government. It can enhance the efficiency, accountability, and responsiveness of public sector units (PSUs) by bringing them closer to the citizens and stakeholders they serve. However, decentralization also poses challenges for management control, such as how to measure and improve the performance of PSUs, how to coordinate and align their objectives and activities with the central government's policies and priorities, and how to ensure compliance and accountability. In this article, we will discuss some key concepts and tools for managing the performance of decentralized PSUs.

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Muhammad Suhail

TOP LINKEDIN VOICE EARNED 44-BADGES HAVING 31-YEARS BANKING INDUSTRIES EXPERIENCE ON DIFFERENT ROLE AS HIGHLIGHTED IN…
José Tapia

Candidato a GDO - GDP - GDM | Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones…
Guillaume Egasse ??

CEO | 首席执行官 | Chief Financial Officer | 首席财务官 | Chief Human Resources Officer | 首席人力资源官 | Master degree of Management…

1 Performance measurement

Performance measurement is the process of defining, collecting, analyzing, and reporting information on the inputs, outputs, outcomes, and impacts of PSUs. Performance measurement can help PSUs to monitor and evaluate their progress, identify strengths and weaknesses, learn from feedback, and demonstrate results and value for money. To measure the performance of decentralized PSUs, you need to establish a clear and consistent framework of performance indicators, targets, and standards that reflect the PSUs' goals, strategies, and activities, as well as the expectations and needs of the central government and the beneficiaries. You also need to ensure that the performance data are reliable, valid, timely, and accessible, and that they are used for decision-making, learning, and communication.

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José Tapia

Candidato a GDO - GDP - GDM | Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación | Mejora continua | 1x??LinkedIn Top Voice |
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Capacitación y Desarrollo: Invertir en la formación continua del personal para mejorar sus habilidades y competencias. Programas de capacitación específicos pueden abordar áreas de debilidad identificadas en las evaluaciones. Optimización de Procesos: Revisar y mejorar los procesos operativos para aumentar la eficiencia y reducir los tiempos de respuesta. Esto puede incluir la implementación de tecnologías avanzadas y la automatización de tareas repetitivas. Gestión del Cambio: Fomentar una cultura de mejora continua y adaptabilidad. Feedback y Comunicación: Establecer canales de comunicación efectivos para recibir feedback constante de los usuarios y empleados.

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Muhammad Suhail

TOP LINKEDIN VOICE EARNED 44-BADGES HAVING 31-YEARS BANKING INDUSTRIES EXPERIENCE ON DIFFERENT ROLE AS HIGHLIGHTED IN MY PROFILE ALONG WITH DIFFERENT IMPORTANT SKILLS DULY ENDORSED BY LINKEDIN HIGH PROFILE MANAGEMENT.
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Resources utilized (e.g., funding, personnel). Direct products or services delivered (e.g., number of projects completed). Changes or benefits resulting from outputs (e.g., improved community health). Establish robust data collection methods, ensuring that the information is accurate, timely, and relevant. Evaluate the collected data to assess progress against established goals. Identify trends, patterns, and correlations that provide insights into performance. Regular performance measurement allows PSUs to track their initiatives and adjust strategies as needed to stay on course. Transparent reporting of performance results helps PSUs showcase their effectiveness and justify resource allocation, ultimately building trust with stakeholders.

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2 Performance improvement

Performance improvement is the process of using performance measurement data and feedback to identify and implement actions that enhance the efficiency, effectiveness, and impact of PSUs. Performance improvement can help PSUs to optimize their resources, processes, and outputs, to adapt to changing conditions and demands, and to innovate and improve their services and products. To improve the performance of decentralized PSUs, you need to create a culture of continuous learning and improvement, where PSUs are encouraged and supported to analyze their performance data, identify gaps and opportunities, and implement changes and solutions. You also need to provide incentives and rewards for PSUs that achieve or exceed their performance targets, and to address underperformance and non-compliance.

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Muhammad Suhail

TOP LINKEDIN VOICE EARNED 44-BADGES HAVING 31-YEARS BANKING INDUSTRIES EXPERIENCE ON DIFFERENT ROLE AS HIGHLIGHTED IN MY PROFILE ALONG WITH DIFFERENT IMPORTANT SKILLS DULY ENDORSED BY LINKEDIN HIGH PROFILE MANAGEMENT.
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Analyze performance measurement data to uncover trends and insights. Gather feedback from stakeholders, including employees, customers, and community members, to understand their experiences and expectations. Focus on specific areas where performance lags or where there are opportunities for enhancement. Develop targeted action plans based on identified areas for improvement. This may include training programs, process redesign, or resource reallocation. Streamline operations to eliminate inefficiencies. This might involve automating processes or adopting new technologies. Stay responsive to evolving conditions, such as shifts in community needs, regulatory changes, or technological advancements.

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José Tapia

Candidato a GDO - GDP - GDM | Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación | Mejora continua | 1x??LinkedIn Top Voice |
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Capacitación y Desarrollo: Ofrecer programas de formación continua para el personal, enfocados en habilidades técnicas y de gestión. Esto asegura que el equipo esté actualizado con las mejores prácticas y tecnologías. Optimización de Procesos: Revisar y mejorar los procesos operativos para eliminar ineficiencias. Esto puede incluir la implementación de tecnologías avanzadas y la automatización de tareas repetitivas. Gestión del Cambio: Fomentar una cultura de mejora continua y adaptabilidad. Involucrar a todo el personal en el proceso de cambio y asegurar que entiendan y apoyen las nuevas iniciativas. Feedback y Comunicación: Establecer canales de comunicación efectivos para recibir feedback constante de los usuarios y empleados.

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3 Coordination and alignment

Coordination and alignment are the processes of ensuring that the goals, strategies, and activities of decentralized PSUs are consistent and compatible with those of the central government and other relevant actors. Coordination and alignment can help PSUs to avoid duplication, conflict, and waste, to leverage synergies and complementarities, and to contribute to the achievement of common or shared outcomes. To coordinate and align the performance of decentralized PSUs, you need to establish clear and coherent policies, guidelines, and frameworks that define the roles, responsibilities, and expectations of PSUs and their counterparts at the central level. You also need to foster communication, collaboration, and consultation among PSUs and between PSUs and the central government, and to use mechanisms such as joint planning, budgeting, reporting, and evaluation.

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Muhammad Suhail

TOP LINKEDIN VOICE EARNED 44-BADGES HAVING 31-YEARS BANKING INDUSTRIES EXPERIENCE ON DIFFERENT ROLE AS HIGHLIGHTED IN MY PROFILE ALONG WITH DIFFERENT IMPORTANT SKILLS DULY ENDORSED BY LINKEDIN HIGH PROFILE MANAGEMENT.
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Define clear, shared objectives that resonate with both the central government and decentralized PSUs. Ensure that these goals reflect the needs and priorities of the community. Align strategies across different levels of government and relevant stakeholders to ensure consistency in approach. Implement robust communication channels to keep all parties informed and engaged. Encourage collaboration between PSUs to share resources, knowledge, and best practices. Identify opportunities for joint initiatives that can enhance overall impact and efficiency. Involve key stakeholders—such as community organizations, private sector partners, and citizens—in the planning and execution processes.

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José Tapia

Candidato a GDO - GDP - GDM | Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación | Mejora continua | 1x??LinkedIn Top Voice |
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Evaluación de la Coordinación. Reuniones y Comunicaciones Regulares: Establecer reuniones periódicas entre las diferentes unidades para discutir objetivos, avances y desafíos. Esto asegura que todos estén alineados y trabajando hacia las mismas metas. Evaluación de la Alineación. Revisión de Objetivos Estratégicos: Asegurarse de que los objetivos de cada unidad estén alineados con los objetivos estratégicos generales de la organización. Esto puede incluir la revisión de planes de acción y metas individuales. Evaluaciones de Desempe?o: Realizar evaluaciones periódicas del desempe?o de las unidades para verificar que estén cumpliendo con los objetivos establecidos y contribuyendo al logro de las metas organizacionales.

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4 Compliance and accountability

Compliance and accountability are the processes of ensuring that decentralized PSUs adhere to the rules, regulations, and standards set by the central government and other authorities, and that they are answerable for their performance and actions. Compliance and accountability can help PSUs to maintain integrity, transparency, and legitimacy, to prevent and address corruption, fraud, and misuse of resources, and to respond to the demands and feedback of the central government and the beneficiaries. To ensure compliance and accountability of decentralized PSUs, you need to establish and enforce a system of checks and balances that monitors and audits the performance and behavior of PSUs, and that imposes sanctions and remedies for violations and failures. You also need to promote participation, representation, and voice of the beneficiaries and other stakeholders in the design, implementation, and evaluation of PSUs' activities and performance.

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Muhammad Suhail

TOP LINKEDIN VOICE EARNED 44-BADGES HAVING 31-YEARS BANKING INDUSTRIES EXPERIENCE ON DIFFERENT ROLE AS HIGHLIGHTED IN MY PROFILE ALONG WITH DIFFERENT IMPORTANT SKILLS DULY ENDORSED BY LINKEDIN HIGH PROFILE MANAGEMENT.
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Ensure that PSUs are well-informed about the rules, regulations, and standards established by central authorities. Implement training programs to educate staff on compliance requirements and ethical standards. Develop and document clear policies and procedures that align with regulatory frameworks. Regularly review and update these policies to reflect any changes in laws or standards. Create robust mechanisms for tracking and assessing PSU performance against established benchmarks and regulations. Utilize performance indicators to gauge compliance and effectiveness. Establish clear consequences for non-compliance, including disciplinary measures or corrective action plans.

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José Tapia

Candidato a GDO - GDP - GDM | Jefe de turno | Profesional senior en materia QHSE | Gestión de producción & operaciones | Liderazgo para la innovación | Mejora continua | 1x??LinkedIn Top Voice |
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Cumplimiento. Normativas y Regulaciones: Asegurarse de que todas las actividades y procesos cumplan con las leyes y regulaciones aplicables. Esto incluye la adherencia a políticas internas y estándares externos. Rendición de Cuentas. Transparencia: Proveer información clara y accesible sobre las actividades, decisiones y uso de recursos. Esto incluye la publicación de informes financieros y operativos. Responsabilidad: Establecer mecanismos para que los funcionarios públicos sean responsables de sus acciones y decisiones. Esto puede incluir evaluaciones de desempe?o y sanciones en caso de incumplimiento.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Guillaume Egasse ??

CEO | 首席执行官 | Chief Financial Officer | 首席财务官 | Chief Human Resources Officer | 首席人力资源官 | Master degree of Management and Financial Strategies | 管理与财务策略硕士学位
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1?? Set Clear Goals: Define precise targets aligning with central objectives. 2?? Feedback Loop: Foster a culture of continuous learning from data insights. 3?? Central Alignment: Ensure synergy between PSU and central government goals. 4?? Compliance Focus: Uphold regulations, ensuring transparency and accountability. 5?? Capacity Building: Invest in skills to meet performance targets effectively. 6?? Innovation Culture: Encourage adaptive thinking and innovative approaches. 7?? Tech Integration: Explore tech solutions for efficient data management. 8?? Stakeholder Engagement: Actively collaborate with local communities for mutual success. 9?? Recognition System: Establish mechanisms to celebrate and motivate excellence. ????

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How do you measure and improve the performance of decentralized public sector units?

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1 Performance measurement

2 Performance improvement

3 Coordination and alignment

4 Compliance and accountability

5 Here’s what else to consider

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