How do you measure the impact and success of your solution after the sale?

Everyone’s thoughts are so insightful : My favorites are : I love being analytical ???? Customer Support Metrics: Monitor response times, issue resolution rates, and customer support feedback to ensure clients receive efficient and effective assistance. I love creating ?????????? Customer Satisfaction Surveys: Conduct regular surveys to gather feedback from clients regarding their satisfaction with your products or services. Use metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT).

Create a metric to measure success in your solution selling. For example creating alternative source of energy for an operation will reduce the duration of downtime in a field. You can measure the number of active hours for using your alternative source of energy against when the operation is stranded. The growth in revenue. The review from customers. These are areas that unveil the success rate in your set criteria.

If you are selling based on systemic cost reductions, it is essential to remember that cost reductions this year are valid in subsequent years. This means that if you reduced overall system costs by $100,000 in 2022, those same savings are valid for 2023 as well unless they revert back to their pre-solutions system. This isn't to say that you should not continue to find new cost reductions. Doing so is critical, but the solution savings should be added to the year-over-year savings you developed for your customer.

If you want a better insurance rating, use a UPS Service provider to keep records of maintenance. This will keep your mind free to deal with other problems, like what happened to the power?

Conduct a quarterly Success Review that informs customers on 3 dimensions; (1) share your company’s unique perspective on industry trends and how you’re helping them stay in front of market transitions. (2) quantify the differentiated value that your customer has realized with your solution. (3) make distinct and actionable recommendations that will yield a higher return on the customer’s investment.

Dive into usage patterns, track key performance indicators, and understand how your solution impacts your customer's specific goals. Quantify the wins, then leverage them as springboards for further engagement. Approach your customer as a valued partner in success, not just a closed deal. Offer to analyze their data side-by-side, uncovering hidden potential and recommending optimization strategies. This collaborative approach not only strengthens your relationship but also identifies upsell and cross-sell possibilities. Focus on tangible ROI, not just product features. Remember, the data you gather after the sale isn't just a testament to your past success – it's a blueprint for unlocking future opportunities.

Measuring post-sale success is crucial for demonstrating the value your solution delivers! Track a combination of quantitative and qualitative metrics. Quantitatively, monitor things like adoption rates (are customers actually using the solution?), reduced churn, increased customer lifetime value, and expansion revenue. These hard numbers show if the solution brings tangible business benefits. Qualitative feedback—customer satisfaction surveys, case studies, and testimonials show the less quantifiable, but still vital, impact our solution has on improving their operations or reaching goals. Together, this approach paints a complete picture of post-sale success and helps me refine offerings for future clients.