How do you manage UX feedback and revisions with tools?

1 Choose the right tools

When selecting the right tools for your project and workflow, there are a few factors to take into account, such as the type and scope of feedback you need, the level of collaboration and communication you want, the format and fidelity of your designs, and the budget and time constraints you have. For managing UX feedback and revisions, some common tools are prototyping tools such as Figma, InVision, Adobe XD, and Balsamiq; feedback tools like UserTesting, UserVoice, Hotjar, and Miro; and revision tools like Sketch, Figma, Abstract, and Zeplin. These tools allow you to create interactive mockups of your designs to share with users, clients, and stakeholders. They also help you gather feedback from various sources such as user testing or surveys; prioritize and categorize the feedback; assign tasks and follow-ups to your team; compare different versions of your designs; document and communicate the rationale behind your revisions; and track and manage changes based on the feedback received.

2 Define the feedback goals and criteria

The second step is to define the goals and criteria for the feedback you want to collect and act on. This will help you focus your efforts on the most relevant and useful feedback, rather than wasting time and resources. You should ask yourself questions such as what is the purpose and scope of the feedback, who are the sources and recipients, how will you collect and deliver it, and what are the standards and expectations? Consider if you need to use online or offline methods, synchronous or asynchronous methods, qualitative or quantitative methods, or a combination of them. Moreover, think about how you will measure the quality, quantity, and timeliness of the feedback, as well as how you will handle negative or conflicting feedback.

3 Set up the feedback process and system

The third step is to set up the feedback process and system that will guide you and your team through the stages of collecting, analyzing, and acting on feedback. You should think about how to invite and engage your feedback sources, explaining the goals and criteria of the feedback, providing clear instructions and guidelines. Additionally, consider how to organize and store the feedback data, using tools to capture, categorize, and filter it. Reviewing and evaluating the feedback data should also be taken into account, as well as utilizing tools to analyze, prioritize, and synthesize the feedback. Lastly, take into account how to implement and communicate the feedback data, using tools to revise, document, and share your designs.

4 Monitor and improve the feedback loop

The fourth step is to monitor and improve the feedback loop that will ensure that your feedback process and system are effective and efficient. You should measure and track the progress and outcomes of the feedback process and system with metrics, indicators, and reports. Additionally, you should solicit and receive feedback on your feedback process and system from users, clients, stakeholders, and team members. Finally, use the feedback you receive to identify gaps, challenges, and opportunities for improvement in your feedback tools and methods. Managing UX feedback and revisions with tools can be difficult but rewarding when done properly. By following these tips and best practices, you can create a feedback process that will help you improve your designs and reach your goals.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?