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How do you manage tough crowds or questions while speaking?

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Public speaking can be a rewarding and lucrative skill, but it also comes with challenges. One of them is how to deal with tough crowds or questions while speaking. Whether you face hecklers, skeptics, or just curious listeners, you need to be prepared to handle them gracefully and confidently. Here are some tips to help you manage difficult situations and maintain your credibility and rapport with your audience.

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1 Know your audience

Before you speak, do some research on your audience. What are their backgrounds, interests, expectations, and concerns? How familiar are they with your topic and your perspective? What are the potential sources of disagreement or resistance? Knowing your audience can help you tailor your message, anticipate questions, and avoid offending or boring them.

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Dan Beirne

Director for Mobilization and Faith Relations at Global Refuge
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Before arriving to speak in any setting, it is vital to know the answer to, "What does this community already care about?" What value sets and life styles are your listeners already carrying with them as they arrive at the venue where you plan to speak? Then, you may do one of three things: 1. Acknowledge those already-present values right off the bat as an accessible entry point; 2. Thread tacit references to those value sets all throughout your talking points, in language they'll be able to pick up on. Do this skillfully, making sure the connections are sincere; 3. Conclude your remarks with a "landing pad" firming placed in their value set. Make everything you're there to say resolve with a footing in what they already care about.

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2 Establish rapport

One of the best ways to win over a tough crowd is to establish rapport with them. Rapport is the feeling of connection and trust that you create with your listeners. You can build rapport by showing respect, empathy, humor, and enthusiasm. You can also use techniques such as eye contact, gestures, stories, and questions to engage your audience and make them feel involved and valued.

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3 Stay calm and confident

No matter how tough the crowd or the question, you should never lose your composure or confidence. If you get nervous, angry, or defensive, you will only damage your credibility and alienate your audience. Instead, you should stay calm and confident, and use positive body language and tone of voice. You should also avoid filler words, apologies, or excuses that may weaken your message or reveal your insecurity.

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Alotha Jené Mayes

Retired Army Drill Sergeant | Legal Administrative Specialist | Government Human Resource Professional | Veterans Benefits Specialist
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Be confident in who you are and what you are talking about. When you have this knowledge, there is no "tough" crowd. Because you can answer every question, and when you cannot, your self-confidence will give you permission to say, "I do not know." What makes a crowd tough is when the speaker lacks either knowledge or confidence in their presentation or is afraid to acknowledge the obvious-they do not know.

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4 Listen and acknowledge

When you face a tough question or comment, you should always listen carefully and acknowledge the speaker. Listening shows that you respect their opinion and are willing to learn from them. Acknowledging shows that you understand their point and are not dismissing or ignoring them. You can use phrases such as "Thank you for your question", "That's a good point", or "I appreciate your feedback" to show your appreciation and openness.

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Dan Beirne

Director for Mobilization and Faith Relations at Global Refuge
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Thanking or expressing gratitude, or even enthusiasm about a new perspective accomplishes two things -it validates your listener by showing them you hear them, and it disarms any intensity that might be rooted in the listener's expectation that they might not be heard. Leading with gratitude, and following up with facts rooted in a values-based response typically a better way forward than attempting to disprove or engage in a back and forth publicly. You have the mic, and everyone is rooting for you to keep this civil and informative. Model for the crowd how we can all aspire to receive a tough comment maturely and adeptly.

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5 Respond and redirect

After listening and acknowledging, you should respond to the question or comment in a clear and concise way. You should avoid rambling, evading, or contradicting yourself. You should also avoid arguing, attacking, or patronizing the speaker. Instead, you should answer honestly, politely, and respectfully, and provide evidence or examples to support your answer. If the question or comment is off-topic, irrelevant, or inappropriate, you can redirect it to the main theme or the next point of your speech.

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6 Practice and improve

The more you practice public speaking, the better you will become at managing tough crowds or questions. You can practice by rehearsing your speech, asking for feedback, joining a public speaking club, or taking a course. You can also learn from other speakers by watching their videos, reading their books, or attending their events. By practicing and improving your public speaking skills, you will be able to handle any situation with ease and confidence.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you manage tough crowds or questions while speaking?

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3

4

5

6

7

1 Know your audience

2 Establish rapport

3 Stay calm and confident

4 Listen and acknowledge

5 Respond and redirect

6 Practice and improve

7 Here’s what else to consider

Public Speaking

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How do you manage tough crowds or questions while speaking?

1

2

3

4

5

6

7

1 Know your audience

2 Establish rapport

3 Stay calm and confident

4 Listen and acknowledge

5 Respond and redirect

6 Practice and improve

7 Here’s what else to consider

Public Speaking

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