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How do you manage stakeholder expectations and feedback in agile service delivery?

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Agile service delivery is a way of developing and delivering services that are responsive, adaptive, and customer-focused. It involves working in short cycles, collaborating with stakeholders, and continuously improving the quality and value of the service. In this article, we will explore some of the methods and benefits of agile service delivery, and how to manage stakeholder expectations and feedback effectively.

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1 What is agile service delivery?

Agile service delivery is based on the principles and values of agile software development, which emphasize delivering working software in small increments, adapting to changing requirements, and collaborating with customers and users. Agile service delivery applies these principles to the whole service lifecycle, from design and development to deployment and operation. It aims to deliver services that meet the needs and expectations of the customers and users, and that can evolve and improve over time.

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Valery T.

Ex Deloitte Sr Consultant | Growth Hacker | Facilitator | Ex-University of Houston CX Board Member | Adjunct Professor | Lean Agile Strategy Leader | AI Product Manager | Optimist
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Managing stakeholder expectations in agile service delivery requires transparency, feedback loops, and early value delivery. Establish a shared vision, define measurable goals, and prioritize feedback ruthlessly. Deliver working software in sprints, celebrate milestones, and communicate proactively using different channels for different stakeholders. This fosters a collaborative environment for successful agile projects

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2 How to implement agile service delivery?

Different methods and frameworks, such as Scrum, Kanban, and Lean, can be used to implement agile service delivery. These approaches usually involve working in cross-functional teams with service designers, developers, testers, operators, and business analysts. Furthermore, they involve breaking down the service into small and manageable pieces that can be delivered in short cycles of one to four weeks. Visual tools, such as boards or charts, are used to track and prioritize the work and the progress of the team. Regular meetings, such as daily stand-ups, sprint planning, reviews, and retrospectives are held to communicate, coordinate, and reflect on the work and results. Additionally, feedback from customers, users, and other stakeholders is sought throughout the service development and delivery process.

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Francess Parsons-Ayoub

CEO P&P LLC| UX Designer| Agile scrum master| Business Analyst| CSM| PSM1| PSM11
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Implementing Agile service delivery involves adopting Agile principles and methodologies to manage and deliver services. It focuses on delivering value to customers through early and continuous delivery of valuable services, adapting to changing requirements, and fostering collaboration among cross-functional teams.

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3 What are the benefits of agile service delivery?

Agile service delivery can bring many benefits for both service providers and customers, such as faster and more frequent delivery of value, higher quality and reliability of the service, greater flexibility and adaptability to changing needs, more collaboration and transparency among team members and stakeholders, as well as more innovation and creativity. Through agile service delivery, issues and defects are identified and fixed early, the service can be modified based on feedback and data, trust is fostered through collaboration, and the team can experiment with different ideas.

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4 How to manage stakeholder expectations and feedback in agile service delivery?

Managing the expectations and feedback of stakeholders is a key challenge of agile service delivery. To address this, it is important to establish a clear and shared vision for the service and involve stakeholders in the development and delivery process. Additionally, measurable objectives and outcomes should be set for each cycle, and feedback should be collected frequently and systematically. This feedback should be analyzed and prioritized, then used to inform and improve the next cycle of work. Finally, the results and value of the work should be reported to stakeholders regularly and clearly.

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How do you manage stakeholder expectations and feedback in agile service delivery?

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1 What is agile service delivery?

2 How to implement agile service delivery?

3 What are the benefits of agile service delivery?

4 How to manage stakeholder expectations and feedback in agile service delivery?

Service Development

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