How do you manage room inventory and availability in Opera during peak periods?

1 Set up rate codes and seasons

One of the first steps to manage room inventory and availability in Opera is to set up rate codes and seasons. Rate codes are used to define different prices and conditions for different types of guests, such as corporate, leisure, group, or loyalty. Seasons are used to adjust rates according to demand and market conditions, such as high, low, or shoulder seasons. You can use Opera to create and modify rate codes and seasons, and apply them to specific dates, room types, and channels.

2 Monitor availability and restrictions

Another important step to manage room inventory and availability in Opera is to monitor availability and restrictions. Availability is the number of rooms that are available for sale on a given date, room type, and channel. Restrictions are the rules that limit the availability, such as minimum or maximum length of stay, closed to arrival or departure, or stop sell. You can use Opera to view and update availability and restrictions, and to generate reports and alerts that help you identify potential issues or opportunities.

3 Manage overbooking and oversell

A common challenge to manage room inventory and availability in Opera during peak periods is overbooking and oversell. Overbooking is the practice of accepting more reservations than the number of rooms available, in anticipation of cancellations or no-shows. Oversell is the situation when the actual number of arrivals exceeds the number of rooms available, due to overbooking or other factors. You can use Opera to control your overbooking level, based on your historical data and forecast. You can also use Opera to handle oversell situations, by finding alternative accommodations for guests, issuing compensation or vouchers, and updating guest profiles and records.

4 Optimize check-in and check-out

A crucial step to manage room inventory and availability in Opera during peak periods is to optimize check-in and check-out. Check-in and check-out are the processes of assigning rooms to guests, and releasing rooms for housekeeping and maintenance. You can use Opera to streamline check-in and check-out, by using features such as pre-arrival registration, mobile check-in, express check-out, or late check-out. You can also use Opera to communicate with guests, housekeeping, and maintenance, to ensure a smooth and efficient operation.

5 Analyze performance and trends

The final step to manage room inventory and availability in Opera during peak periods is to analyze performance and trends. Performance and trends are the measures of how well you are managing your room inventory and availability, such as occupancy, average daily rate, revenue per available room, or guest satisfaction. You can use Opera to generate and access various reports and dashboards, that help you evaluate your performance and trends, and identify areas of improvement or best practices.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?