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How do you manage non-conforming work in construction?

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Non-conforming work in construction is any work that does not meet the specifications, standards, or requirements of the contract, the client, or the relevant authorities. It can result from poor quality, errors, omissions, deviations, or defects in the design, materials, or execution of the project. Non-conforming work can have serious consequences for the contractor, such as delays, rework, penalties, claims, disputes, or even termination of the contract. Therefore, it is essential to manage non-conforming work effectively and prevent it from escalating into bigger problems. In this article, we will discuss some of the best practices and tips for managing non-conforming work in construction.

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Neil Beaven

All Things Construction??| Toronto Based Construction Professional with 18+ Years Progressive Management Experience
Carlos Ramos

Engineer @ Trinity River Authority of Texas | Construction Engineering
Ruba Al Kilani

Project Quality Manager at Hassan Allam Construction

1 Identify and report non-conforming work

The first step in managing non-conforming work is to identify and report it as soon as possible. This means inspecting and testing the work regularly and thoroughly, using the appropriate tools and methods, and following the quality control and assurance procedures. Any non-conforming work should be documented and reported to the project manager, the client, and the relevant authorities, if applicable. The report should include the details of the non-conforming work, such as the location, the nature, the extent, the cause, and the impact of the deviation or defect.

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Neil Beaven

All Things Construction??| Toronto Based Construction Professional with 18+ Years Progressive Management Experience
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It's so important at this stage to not commence repairs until the person who's eventually fronting the bill is made aware. This can sometimes be the owner and sometimes your subcontractors. Give them the opportunity to make it right and consider options before you accept any risk. Don't bury it!

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Carlos Ramos

Engineer @ Trinity River Authority of Texas | Construction Engineering
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It is also important to give the contractor a deadline for response and corrective action. This can prevent further delays and consistency in the process. Some deficiencies require prompt corrections to prevent further impacts, safety issues, and damage. For example, cracks in structural elements can worsen and compromise the integrity of the entire structure.

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2 Evaluate and decide on corrective actions

The next step is to evaluate and decide on the best corrective actions to resolve the non-conforming work. This involves consulting with the project team, the client, and the relevant authorities, and considering the factors such as the contract terms, the client expectations, the regulatory requirements, the cost, the time, and the risk implications. The corrective actions can range from accepting the non-conforming work as it is, with or without compensation, to repairing, replacing, or removing the non-conforming work completely. The corrective actions should be agreed upon by all parties and documented in a written agreement.

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3 Implement and monitor corrective actions

The final step is to implement and monitor the corrective actions to ensure that they are completed satisfactorily and that they comply with the specifications, standards, and requirements of the contract, the client, and the relevant authorities. This means assigning and supervising the responsible personnel, allocating and managing the resources, updating and communicating the progress, and verifying and testing the results. Any issues or challenges that arise during the implementation and monitoring of the corrective actions should be reported and resolved promptly and effectively.

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4 Prevent non-conforming work

The best way to manage non-conforming work is to prevent it from happening in the first place. This requires careful planning and execution of the project with due diligence, professionalism, and quality. To avoid non-conforming work, review and clarify contract documents and specifications before starting the work, select and procure the right materials and equipment, train and educate workers and subcontractors on quality standards, implement and maintain a quality management system throughout the project, conduct regular audits and reviews to identify potential issues, and encourage a culture of quality and continuous improvement among the project team. Non-conforming work can be costly and stressful for contractors, but with the right approach it can be managed effectively. By following these steps, you can minimize the occurrence and impact of non-conforming work while delivering a project that meets or exceeds expectations.

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Ruba Al Kilani

Project Quality Manager at Hassan Allam Construction
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This is an ideal situation which all quality professionals dream about, but that can be hardly achieved especially in fast track projects and if requirements were not thoroughly investigated during the bidding phase. Yet, following a risk based approach can contribute to achieving this to a big extent.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ruba Al Kilani

Project Quality Manager at Hassan Allam Construction
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Assigning enough number of quality professionals to support the construction team and guide them continuously throughout the construction, and to help in early identification of possible non-conforming cases and then rectifying the problem with minimal cost, time and effort.

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How do you manage non-conforming work in construction?

1

2

3

4

5

1 Identify and report non-conforming work

2 Evaluate and decide on corrective actions

3 Implement and monitor corrective actions

4 Prevent non-conforming work

5 Here’s what else to consider

Construction

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How do you manage non-conforming work in construction?

1

2

3

4

5

1 Identify and report non-conforming work

2 Evaluate and decide on corrective actions

3 Implement and monitor corrective actions

4 Prevent non-conforming work

5 Here’s what else to consider

Construction

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