How do you manage maintenance contracts and relationships with external service providers?

La gestión del mantenimiento tiene como objetivo optimizar la disponibilidad, confiabilidad y eficiencia de sus activos, al tiempo que minimiza los costos y riesgos de averías, fallas y tiempo de inactividad. Lo que se busca con esta gestión es mantener los equipos activos en un 100% de manera de que la empresa pueda planificar sus procesos y poder dar cumplimiento a la demanda de sus clientes. Disponibilidad: es el % de tiempo que el equipo está disponible para funcionar del total del tiempo programado Confiabilidad: es el % de tiempo que se asegura que el equipo no falle (mecánica o eléctricamente) y quede detenido. Eficiencia: es el % de producción respecto a catálogo que el equipo puede estar produciendo sin defectos ni fallos.

Based on my project management experience: 1. Clear Scope: Define a precise project scope to prevent scope creep. 2. Detailed Planning: Invest time in meticulous project planning for a solid foundation. 3. Effective Communication: Prioritize clear communication for alignment with project goals. 4. Progress Monitoring: Implement a robust system for tracking progress and adjustments. 5. Risk Mitigation: Proactively identify risks and develop strategies for smoother execution. 6. Stakeholder Engagement: Actively involve stakeholders for insights and collaboration. 7. Agile Adaptability: 8. Team Empowerment: 9. Continuous Improvement: 10. Documentation Discipline:

In my experience, maintenance management involves strategic oversight of external service provider contracts. This includes negotiating clear scopes, durations, and SLAs. Regular communication, performance monitoring through KPIs, and thorough documentation are crucial. For instance, at my previous role, we engaged a facilities maintenance provider with defined SLAs for response time and task completion. By closely monitoring these metrics, we identified areas for improvement, leading to a more efficient and cost-effective partnership. Risk management, financial oversight, and a commitment to continuous improvement contribute to effective maintenance.

Se gestiona de manera eficiente mediante un enfoque sistemático. Implementamos un sistema centralizado para monitorear fechas clave, obligaciones y desempe?o. Utilizamos herramientas digitales para almacenar y actualizar contratos, asegurando acceso rápido y preciso. Establecemos KPIs claros para evaluar el rendimiento de los proveedores, fomentando una comunicación abierta y regular. Las revisiones periódicas aseguran la alineación continua con los objetivos y estándares de calidad. Este enfoque proactivo garantiza la continuidad operativa, reduce riesgos y fortalece las relaciones a largo plazo con nuestros proveedores de servicios externos.

Managing maintenance contracts and relationships with external service providers involves several key steps to ensure effective collaboration and the smooth operation of your assets.

An unreliable system is an unpredictable system. Depending on the field this may spell disaster in the form of product loss, or extend as far as major injury to personnel!

La confiabilidad es importante porque determina finalmente las utillidades de la empresa. Si un equipo no es confiable, probablemente llegue tarde con el pedido, o no llegue. Si debo hacer fuera de mi planta el producto porque falló mi máquina, seguramente será mas caro. Importante es tener indicadores con el EGE (OEE) que miden Disponibilidad, Calidad y Eficiencia. En base a ese indicador, se puede realizar mejora en la gestión productiva, lo que se traducirá en varios dólares de ahorro.

Want to know the quickest way to lose 10 grand an hour? Have a nonfunctional line while you pay all of your full-time workers to not work on it. A great indicator of the health of any manufacturing business is your OEE and TEEP numbers. If a line goes down for any amount of time and isn't immediately being worked on, every hour that the line stays down is a direct hit to your metric. If you are ever having trouble justifying a FTE in maintenance, run an ROI on how much you will save by not having downtime, and then magically that maintenance FTE is worth it!!

Reliability in operations is akin to having a trustworthy friend – someone you can rely on when the going gets tough. In managing maintenance contracts and working with external service providers, dependability is the linchpin that ensures smooth sailing. It's all about trust. When your operations are dependable, you can rest assured that tasks will be completed on time, issues will be resolved promptly, and commitments will be honored. This fosters strong relationships with clients and partners, which is vital for long-term success. Moreover, it saves you from unnecessary stress and keeps your business running like a well-oiled machine. So, reliability isn't just important – it's absolutely crucial.

Define Requirements: Clearly define your maintenance requirements. What services do you need, and what are the expected service levels? Identify key performance indicators (KPIs) to measure the effectiveness of the service provider. Vendor Selection: Conduct a thorough evaluation of potential service providers. Consider their experience, reputation, expertise, and pricing. Obtain and review references from other clients to gauge the provider's reliability and performance.

Maintenance contracts are like deals you make with outside experts to take care of your equipment. They spell out what services they'll provide, how, and for how much. These contracts can save you money, boost equipment performance, and give you access to special skills. But making sure the service is top-notch can be tough. To handle these contracts well, be clear about what you need and tell the providers. Pick experts with a good track record, and negotiate terms that work for you. Keep an eye on how they're doing, give feedback, and keep communication open. Deal with any problems quickly and politely.

Imagine a university partnering with a landscaping company to maintain its campus grounds. The contract stipulates services such as lawn care, tree pruning, and snow removal, with agreed-upon frequencies and quality standards. Regular site inspections are conducted to ensure compliance and address any issues promptly. Quarterly meetings between university representatives and the landscaping company discuss performance metrics like turf health and aesthetic appeal. Adjustments to the contract are made as needed based on feedback and changing campus needs.

Todo contrato de manuten??o precisa de um escopo bem definido, com SLA para atendimento, qual a abrangência de cobertura de manuten??o, o que é considerado garantia e o que será cobrado de forma individual, bem como o número máximo de recorrências de problemas por equipamento, isso irá garantir que o fornecedor preste um servi?o de qualidade uma vez que será monitorado através de indicadores e cláusulas contratuais que ir?o lhe trazer responsabilidades perante o cliente atendido.

Contract Negotiation: Draft a comprehensive contract that outlines all the terms and conditions, including scope of work, service levels, response times, payment terms, and termination clauses. Clearly define roles and responsibilities for both parties.

One thing I've found helpful in managing maintenance contracts is to start with a clear definition of the scope and expectations. Negotiate and draft a comprehensive contract, establishing communication protocols and setting up regular performance reviews. Address issues promptly, document all interactions, and stay informed about industry standards. Monitor compliance and, if necessary, renegotiate or update contracts. This proactive approach ensures a robust and effective partnership, allowing for timely adjustments and maintaining a healthy working relationship with external service providers.

In My Experience: Aligning Maintenance and Operations for Peak Performance. Here's how I've found success in aligning maintenance and operations: 1. Shared Planning: Involve both teams in creating the maintenance plan, ensuring it considers operational needs and priorities. 2. Integrated Schedules: Coordinate maintenance and production schedules to minimize disruption and optimize resource utilization. 3. Data Transparency: Share data like maintenance history and machine performance to identify trends and proactively address potential issues. 4. Continuous Improvement: Encourage cross-functional collaboration and knowledge sharing to improve maintenance practices and overall operational efficiency.

Lo primero, es planificar en conjunto con mantenimiento y operaciones la gestión de mantenimiento. Debe haber mantenimiento correctivo, predictivo y preventivo. Todos se pueden programar y sería ideal implementar TPM de manera de minimizar los mantenimientos correctivos, programando cuando haya baja demanda los mantenimientos predictivos y preventivos. Esto sin lugar a dudas acercaría a un 100% la disponibilidad y el OEE de la máquina

- For effective maintenance contracts, prioritize clear communication and trust-building with service providers. - Regular updates and transparent agreements ensure smooth operations and reliability.

Effective management of maintenance contracts with external providers is crucial for operational efficiency and budget adherence. Key strategies that have worked in the past include: * Define Clear Metrics: Set specific KPIs in your contracts to ensure measurable standards. * Conduct Regular Reviews: Hold quarterly meetings to assess performance and discuss improvements. This not only helps in maintaining service quality but also strengthens the relationship by showing active engagement. * Establish Escalation Protocols: Establish and communicate a clear process for escalation in cases of service lapses. This ensures quick resolution and minimal disruption.

Every day, operations should be having quick meetings at the lean board near the production line or lines. Outside of operations, you should have someone from quality, and someone from maintenance, at EVERY meeting. Those ten minutes of their time efficiently communicating with the teams about the schedules for the next day or next week will pay back in dividends once they start attending. Knowing up front what equipment is able to be PM'ed, and what lines are able to be worked on is the first step in preventative maintenance, which is another operational goal that is worth its weight in gold.

Dentro de los beneficios están: - Menor costo de mantenimiento - Menor costo operacional - Mejor calidad de producto - Mayor capacidad de producción Esto se resume en mayor rentabilidad para el negocio y además promueve una cultura de excelencia operacional e innovación

First off, you get to dodge those pesky breakdowns and downtime disasters like a ninja dodging throwing stars. Then, there's the cost savings – it's like finding extra cash in your couch cushions! Plus, you'll earn a reputation for being as reliable as a golden retriever fetching a stick. And let's not forget the peace of mind knowing that everything is running smoothly. So, in a nutshell, maintenance management and reliability in operations are like the unsung heroes of business success – keeping things ticking along nicely without you even breaking a sweat.

Monitoring and Reporting: Implement a system for monitoring the service provider's performance against SLAs. Receive regular reports on maintenance activities, including completed tasks, ongoing issues, and future plans. Audits and Reviews: Conduct periodic audits to ensure that the service provider is meeting contractual obligations. Hold regular review meetings to discuss overall satisfaction, areas for improvement, and any necessary adjustments to the contract. Flexibility and Continuous Improvement: Be open to feedback and suggestions for improvement from both parties. Periodically review and update the contract to reflect changes in requirements, technology, or business objectives.

Lets take another example of a fleet management company maintaining a large fleet of vehicles. By implementing a comprehensive maintenance management system, the company can schedule regular inspections, preventive maintenance, and repairs based on vehicle usage patterns and performance data. This approach helps identify and address potential issues before they lead to breakdowns, reducing unplanned downtime and ensuring a reliable and efficient transportation service. The company benefits from lower operational costs, prolonged vehicle lifespan, and improved safety for both drivers and passengers.

By improving quality, safety, and customer satisfaction, and increasing asset availability and reliability, organizations can reduce costs and risks associated with breakdowns and downtime. Additionally, fostering a culture of excellence, collaboration, and innovation contributes to long-term success and profitability. Prioritizing maintenance management and reliability is a strategic approach that yields substantial returns in both operational and organizational aspects.