How do you manage a Lean Six Sigma solution post-implementation?

1 Monitor the results

The first step is to monitor the results of your solution using the metrics and data that you defined in your project charter. You should compare the actual performance with the expected outcomes and the baseline measurements. You should also track any changes in customer feedback, employee satisfaction, and financial indicators. This will help you identify any gaps, issues, or opportunities for improvement.

2 Control the process

The second step is to control the process that you improved with your solution. You should establish and document the standard operating procedures, roles and responsibilities, and quality standards for the process. You should also implement control charts, audits, checklists, and feedback mechanisms to ensure that the process is stable, consistent, and compliant. You should also train and empower the process owners and operators to maintain and improve the process.

3 Communicate the impact

The third step is to communicate the impact of your solution to the stakeholders, sponsors, and team members. You should share the results, benefits, and lessons learned from your project. You should also recognize and celebrate the achievements and contributions of your team and other collaborators. You should also report any challenges, risks, or recommendations for future actions. This will help you build trust, credibility, and support for your solution.

4 Review the solution

The fourth step is to review the solution periodically and systematically. You should use the Plan-Do-Check-Act cycle to evaluate the effectiveness, efficiency, and relevance of your solution. You should also use the DMAIC methodology to analyze the root causes, measure the performance, improve the process, and control the variation of your solution. You should also seek feedback from customers, employees, and experts to identify any areas for improvement or innovation.

5 Scale the solution

The fifth step is to scale the solution to other processes, departments, or locations that can benefit from it. You should assess the feasibility, suitability, and readiness of the potential areas for scaling. You should also adapt and customize the solution to fit the specific needs and characteristics of the target areas. You should also involve and engage the relevant stakeholders, sponsors, and team members in the scaling process.

6 Learn and improve

The sixth step is to learn and improve from your solution post-implementation. You should document and share your best practices, knowledge, and insights from your project. You should also update and refine your tools, methods, and skills for Lean Six Sigma. You should also seek new opportunities, challenges, and ideas for continuous improvement. You should also foster a culture of excellence, collaboration, and customer focus in your organization.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?