登录查看更多内容

Last updated on 2024年8月19日

How do you manage ITAM risk management expectations and scope creep?

由人工智能和领英社区提供技术支持

IT asset management (ITAM) is the practice of managing the lifecycle, costs, and risks of IT assets, such as hardware, software, and data. ITAM risk management is the process of identifying, assessing, and mitigating the potential threats and vulnerabilities that IT assets pose to the organization's objectives, compliance, and security. However, ITAM risk management can be challenging due to changing requirements, expectations, and scope of the ITAM program. How do you manage ITAM risk management expectations and scope creep? Here are some tips to help you.

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Swarup Sanyal

Strategic IT Asset Management Advisor, ITIL, ITAM, HAM
Ernest Godwin - IT Asset Officer

Asset Management Virtuoso || Technical Lead Empowering with ServiceNow Brilliance || PROZM Professional IT HAM…
Johncy George

Dedicated SAM Professional with 20 Years Expertise in Engineering Software License Management across Diverse…

1 Define the scope and objectives

The first step to manage ITAM risk management expectations and scope creep is to define the scope and objectives of the ITAM program clearly and realistically. What are the main goals and benefits of ITAM risk management for your organization? What are the key IT assets and risks that you need to focus on? What are the roles and responsibilities of the ITAM team and stakeholders? How will you measure and report the ITAM risk management performance and outcomes? By answering these questions, you can establish a clear and agreed-upon scope and objectives for your ITAM risk management program, and avoid confusion and conflict later on.

添加您的观点

Swarup Sanyal

Strategic IT Asset Management Advisor, ITIL, ITAM, HAM
举报内容
Managing ITAM risk management expectations and scope creep requires a proactive approach by following strategies: - Clear Communication : Openly communicate goals, limitations, and progress to manage expectations effectively. - Define Scope : Clearly define the assets, processes, and risks that will be addressed in a project plan - Stakeholder Involvement : Engage stakeholders from different departments to align expectations and prevent scope creep. - Change Management: Use a formal process to evaluate and approve scope changes with proper justification. - Risk Assessment: Identify and prioritize risks related to asset management - Regular Reviews: Educate employees about ITAM - Documentation - Continuous Monitoring - Training and Awareness

已翻译

赞
Johncy George

Dedicated SAM Professional with 20 Years Expertise in Engineering Software License Management across Diverse Industries, Fueled by a Passion for Engineering Solutions.
举报内容
Effectively handling ITAM risk management expectations and mitigating scope creep requires transparent communication and precise scope delineation. It's imperative to set unambiguous project goals, involve stakeholders, document the project's boundaries, and enforce a structured change control process. Consistent communication, comprehensive record-keeping, and a post-project evaluation are essential to uphold alignment with objectives and restrict scope expansion.

已翻译

赞
John Kirsch

Co-Founder at 4THBIN / AkiSys (Now AheadRace, Inc.)
举报内容
Managing ITAM risk management expectations and scope creep is like steering a ship through changing tides. Start by setting clear, realistic expectations with stakeholders from the outset—transparency about limitations and potential risks is key. To combat scope creep, establish a flexible but controlled process for handling changes; this means prioritizing requests based on impact and urgency. Regularly revisit and communicate the project scope to all involved, ensuring alignment with business goals. Remember, the goal isn’t to eliminate risk entirely but to navigate it effectively, keeping your ITAM strategy aligned with evolving needs and objectives.

已翻译

赞

2 Communicate and collaborate

The second step to manage ITAM risk management expectations and scope creep is to communicate and collaborate with the ITAM team and stakeholders regularly and effectively. Communication and collaboration are essential for ensuring that everyone is on the same page, understands the ITAM risk management scope and objectives, and provides feedback and input. You should also communicate and collaborate with other IT functions, such as security, compliance, and service management, to align the ITAM risk management activities and processes with the overall IT strategy and governance. By communicating and collaborating, you can foster trust and transparency, and prevent misunderstandings and misalignment.

添加您的观点

Daniel Quirino

Gerente de Servi?os e Projetos | COBIT | ITAM | BSA | OKR | Governan?a de I&T | Conformidade de riscos e controles
(已编辑)
举报内容
Na minha experiência tenho verificado que muitas vezes as partes interessadas e demais áreas correlacionadas n?o possuem um entendimento profundo da seriedade dos riscos de ITAM e dos benefícios da utiliza??o de suas boas práticas. Em meu caso, manter reuni?es de status report recorrentes e trazer para discuss?o pessoas chaves das demais áreas em momentos específicos tem gerado mais valor em rela??o aos projetos onde a comunica??o se encerra na equipe de ITAM. Isso significa que devemos estar seguros do escopo, do risco e da qualidade do nosso trabalho na mesma propor??o que devemos estar dispostos a entender como cada área é afetada ou afeta nossos processos e quais benefícios a gest?o de ITAM proporciona para todos.

已翻译

赞

3 Prioritize and plan

The third step to manage ITAM risk management expectations and scope creep is to prioritize and plan the ITAM risk management activities and resources. Prioritization and planning are crucial for managing the ITAM risk management workload, budget, and timeline, and ensuring that the most critical and valuable IT assets and risks are addressed first. You should prioritize and plan the ITAM risk management activities based on the risk level, impact, and urgency of the IT assets and risks, as well as the availability and capacity of the ITAM team and resources. You should also create a realistic and flexible ITAM risk management plan that outlines the scope, objectives, tasks, milestones, deliverables, and dependencies of the ITAM risk management program, and update it as needed.

添加您的观点

4 Monitor and control

The fourth step to manage ITAM risk management expectations and scope creep is to monitor and control the ITAM risk management progress and performance. Monitoring and controlling are vital for ensuring that the ITAM risk management program is on track, on budget, and on quality, and delivering the expected results and benefits. You should monitor and control the ITAM risk management program by collecting and analyzing data, such as IT asset inventory, risk assessment, mitigation actions, compliance status, and cost savings. You should also use tools, such as dashboards, reports, and alerts, to visualize and communicate the ITAM risk management performance and outcomes to the ITAM team and stakeholders.

添加您的观点

Ernest Godwin - IT Asset Officer

Asset Management Virtuoso || Technical Lead Empowering with ServiceNow Brilliance || PROZM Professional IT HAM Certified || ServiceNow CSA || ITIL v4 || ISO/IEC 27001, 27701, 22301 Lead Auditor||
举报内容
Continuous monitoring and control are the linchpins of a robust ITAM risk management program. By vigilantly tracking IT assets, risk profiles, and mitigation efforts, organizations can ensure ongoing adherence to established objectives. Leveraging data analytics and key performance indicators provides invaluable insights for data-driven decision making, enabling proactive issue resolution and optimization of risk management strategies. Regular reporting and audits are essential to maintain transparency, demonstrate compliance, and instill confidence among stakeholders.

已翻译

赞

5 Manage changes and issues

The fifth step to manage ITAM risk management expectations and scope creep is to manage changes and issues that may arise during the ITAM risk management program. Changes and issues are inevitable in ITAM risk management, due to factors such as new or updated IT assets, risks, regulations, or business needs. You should manage changes and issues by following a structured and documented change and issue management process that defines the roles, responsibilities, criteria, procedures, and approvals for handling changes and issues. You should also evaluate the impact and feasibility of changes and issues on the ITAM risk management scope, objectives, plan, and resources, and communicate and negotiate them with the ITAM team and stakeholders.

添加您的观点

Ernest Godwin - IT Asset Officer

Asset Management Virtuoso || Technical Lead Empowering with ServiceNow Brilliance || PROZM Professional IT HAM Certified || ServiceNow CSA || ITIL v4 || ISO/IEC 27001, 27701, 22301 Lead Auditor||
举报内容
ITAM risk management necessitates a flexible approach to managing changes and issues. ? Anticipate Change: Continuously monitor the IT environment for potential shifts. ? Impact Assessment: Evaluate the effects of proposed changes on ITAM risks and objectives. ? Structured Change Management: Implement a formal process for managing and approving changes. ? Issue Resolution: Establish a framework for identifying, prioritizing, and addressing issues promptly. ? Continuous Improvement: Learn from changes to refine risk management practices.

已翻译

赞

6 Review and improve

The sixth step to manage ITAM risk management expectations and scope creep is to review and improve the ITAM risk management program continuously. Reviewing and improving are important for ensuring that the ITAM risk management program is effective, efficient, and adaptable, and meeting the changing needs and expectations of the organization. You should review and improve the ITAM risk management program by conducting regular audits, evaluations, and feedback sessions, to identify the strengths, weaknesses, opportunities, and threats of the ITAM risk management program. You should also implement corrective and preventive actions, best practices, and lessons learned, to enhance the ITAM risk management processes, tools, and skills.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

IT Asset Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you manage ITAM risk management expectations and scope creep?

1

2

3

4

5

6

7

1 Define the scope and objectives

2 Communicate and collaborate

3 Prioritize and plan

4 Monitor and control

5 Manage changes and issues

6 Review and improve

7 Here’s what else to consider

IT Asset Management

给文章评分

感谢您的反馈

更多IT Asset Management相关文章

更多相关阅读内容