How do you manage feedback from your outreach network?

1 Choose appropriate feedback methods

Depending on your outreach goals, audience, and resources, you may use different methods to collect feedback from your network. Some common methods include surveys, interviews, focus groups, online forums, social media, and observation. Each method has its advantages and disadvantages, so you need to consider factors such as the size and diversity of your network, the type and depth of feedback you want, the time and cost involved, and the ethical and privacy issues. You may also use a combination of methods to get a more comprehensive and balanced feedback.

2 Organize and analyze feedback data

Once you have collected feedback from your network, you need to organize and analyze the data to identify patterns, themes, and insights. You may use tools such as spreadsheets, charts, graphs, or software to help you sort, categorize, and visualize the data. You may also apply qualitative or quantitative methods to measure and interpret the data. For example, you may use descriptive statistics, frequency analysis, or sentiment analysis to quantify the feedback, or you may use thematic analysis, content analysis, or narrative analysis to understand the meaning and context of the feedback.

3 Respond to feedback promptly and respectfully

Feedback is a form of communication, and communication requires a response. Therefore, you need to acknowledge and appreciate the feedback you receive from your network, and show that you are listening and learning from it. You may respond to feedback individually or collectively, depending on the method and volume of feedback. You may also use different channels to respond, such as email, phone, social media, or face-to-face. The key is to respond promptly and respectfully, and to address any questions, concerns, or complaints that the feedback may raise.

4 Implement feedback into your outreach strategy

Feedback is not only a way to evaluate your outreach performance, but also a way to improve it. Therefore, you need to implement the feedback into your outreach strategy, and make adjustments or changes based on the feedback. You may use tools such as SWOT analysis, SMART goals, or action plans to help you translate the feedback into concrete and realistic steps. You may also involve your network in the implementation process, and seek their input, support, or collaboration on the changes.

5 Monitor and measure feedback outcomes

Feedback is a continuous process, not a one-time event. Therefore, you need to monitor and measure the outcomes of the feedback, and see how it affects your outreach results and relationships. You may use tools such as indicators, metrics, or benchmarks to help you track and compare the outcomes before and after the feedback. You may also use methods such as follow-up surveys, interviews, or testimonials to get feedback on the feedback, and see how your network perceives and responds to the changes.

6 Share feedback with your network and stakeholders

Feedback is a valuable resource, not only for you, but also for your network and stakeholders. Therefore, you need to share the feedback with them, and show them how it informs and influences your outreach decisions and actions. You may use tools such as reports, presentations, newsletters, or blogs to help you communicate the feedback in a clear and engaging way. You may also use methods such as stories, quotes, or case studies to illustrate the feedback in a meaningful and relatable way.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?