登录查看更多内容

How do you manage cross-functional processes across multiple departments and organizations?

由人工智能和领英社区提供技术支持

Cross-functional processes are workflows that involve multiple departments and organizations, such as product development, customer service, and supply chain management. They can create value, innovation, and efficiency, but they also pose challenges and risks for process design. How do you manage cross-functional processes effectively and avoid common pitfalls? Here are some tips to help you.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 Define the scope and goals

Before you start designing a cross-functional process, you need to clarify the scope and goals of the project. What is the problem you are trying to solve, the opportunity you are pursuing, or the outcome you are aiming for? Who are the stakeholders involved, and what are their roles, responsibilities, and expectations? How will you measure the success of the process, and what are the key performance indicators (KPIs) and milestones? Defining the scope and goals will help you align the vision, scope, and objectives of the process across different teams and organizations.

添加您的观点

Sunil SAXENA

SYSTEM Architect: Let the Management be Updated Wherever They Are on Any Device WITHOUT Any Data Entry and Human Dependency.
举报内容
Comparative Analytics between Same Departments Performance among multiple Organizations can be Possible if Orgn-ID and Dept-ID are the Part of Primary Keys as Foreign Keys in all Transactions in the common Centralized Database.

已翻译

赞
André Louro Martins

User | Product | Service - Experience Designer
举报内容
How I normally approach scoping and goals is to initially tie it to an underlying problem. The problem might (or not be) the same as the one is initially presented, however, by asking multiple questions (The 5 Whys, What, Who, which ultimate outcomes does the project need to achieve). This will not only help all cross-departments frame the problem scope from a common understanding but also will contribute to shaping the solution for that problem. It is common for teams to receive "ready-made" solutions in briefings, however, it is also common to start building these so-called "solutions" that are not solving the problem itself. This ends up resulting in technical debt, wasted resources, upset users/customers and failed targets.

已翻译

赞

2 Map the current and future state

Once you have defined the scope and goals, you need to map the current and future state of the cross-functional process. The current state is how the process works today, with all its inputs, outputs, activities, resources, and constraints. The future state is how you want the process to work after the improvement, with all the changes, benefits, and risks. Mapping the current and future state will help you identify the gaps, opportunities, and dependencies of the process, and plan the actions and resources needed to achieve the desired state.

添加您的观点

André Louro Martins

User | Product | Service - Experience Designer
举报内容
Stakeholder and user interviews are crucial for this step, once we deep-dive in the current processes, steps and challenges, we are able to spot potential opportunities for improvement. Once the "Now" is mapped out and there are solution iterations being "sketched" it is easy to do a side-to-side comparison to compare and analyze if the improvements are significant and worth implementing. Comparing journeys in diagrams or journey maps can help, and these can also be done for multiple stages of a product to build a progress comparison that ultimately ties in with the product/project vision: - Current - Lean implementation - Future iterations - Vision

已翻译

赞

3 Design the process flow and structure

After you have mapped the current and future state, you need to design the process flow and structure of the cross-functional process. The process flow is the sequence of steps and decisions that make up the process, from start to finish. The process structure is the organization and coordination of the people, teams, and organizations involved in the process, with their roles, authority, and communication channels. Designing the process flow and structure will help you optimize the efficiency, effectiveness, and quality of the process, and ensure that everyone knows what to do, when to do it, and how to do it.

添加您的观点

4 Implement and monitor the process

Once you have designed the process flow and structure, you need to implement and monitor the cross-functional process. The implementation is the execution of the process according to the design, with all the required resources, tools, and systems. The monitoring is the collection and analysis of data on the performance and outcomes of the process, using the KPIs and milestones defined earlier. Implementing and monitoring the process will help you evaluate the results, identify issues, and make adjustments as needed.

添加您的观点

5 Communicate and collaborate

Throughout the process design, implementation, and monitoring, you need to communicate and collaborate with all the stakeholders involved in the cross-functional process. Communication is the exchange of information, feedback, and ideas among the participants, using various channels and methods. Collaboration is the joint effort and contribution of the participants, using various techniques and tools. Communicating and collaborating will help you build trust, engagement, and alignment among the teams and organizations, and foster a culture of learning and improvement.

添加您的观点

6 Review and improve

Finally, you need to review and improve the cross-functional process periodically. The review is the assessment and evaluation of the process performance, outcomes, and impacts, using the data and feedback collected from the monitoring. The improvement is the identification and implementation of changes and enhancements to the process, based on the findings and recommendations from the review. Reviewing and improving the process will help you ensure that the process remains relevant, effective, and efficient, and that it delivers value, innovation, and satisfaction to the customers and stakeholders.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Process Design

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How do you manage cross-functional processes across multiple departments and organizations?

1

2

3

4

5

6

7

1 Define the scope and goals

2 Map the current and future state

3 Design the process flow and structure

4 Implement and monitor the process

5 Communicate and collaborate

6 Review and improve

7 Here’s what else to consider

Process Design

给文章评分

感谢您的反馈

更多Process Design相关文章

更多相关阅读内容

How do you manage cross-functional processes across multiple departments and organizations?

1

2

3

4

5

6

7

1 Define the scope and goals

2 Map the current and future state

3 Design the process flow and structure

4 Implement and monitor the process

5 Communicate and collaborate

6 Review and improve

7 Here’s what else to consider

Process Design

给文章评分

感谢您的反馈

查看其他技能