How do you manage the change and transition process when moving to a global delivery model?

1 Define your goals and scope

The first step is to define your goals and scope for the global delivery model. What are the business objectives, expected outcomes, and performance indicators that you want to achieve? What are the functions, processes, and projects that you want to outsource or offshore? How will you align your global delivery strategy with your overall organizational strategy and culture? By clarifying your goals and scope, you can set the direction and boundaries for the change and transition process, and communicate them clearly to all stakeholders.

2 Assess and mitigate risks and compliance issues

The second step is to assess and mitigate the risks and compliance issues that may arise from the global delivery model. These may include legal, regulatory, contractual, operational, financial, security, quality, and cultural risks and issues. You need to identify the potential sources, impacts, and likelihood of these risks and issues, and devise appropriate mitigation strategies and contingency plans. You also need to ensure that you comply with the relevant laws, regulations, standards, and codes of conduct in both your home country and the host country of your global delivery partner.

3 Select and evaluate your global delivery partner

The third step is to select and evaluate your global delivery partner. You need to choose a partner that has the capabilities, experience, and reputation that match your requirements and expectations. You also need to conduct a thorough due diligence and background check on your potential partner, covering aspects such as their financial stability, legal status, certifications, references, and past performance. You need to establish a clear and mutually beneficial contract and service level agreement with your partner, defining the roles, responsibilities, deliverables, timelines, costs, quality standards, and governance mechanisms.

4 Plan and execute the transition

The fourth step is to plan and execute the transition from your current delivery model to the global delivery model. This involves transferring the knowledge, processes, and assets from your internal team to your global delivery partner, and ensuring that they are ready to take over the delivery. You need to define the transition strategy, scope, phases, activities, resources, and milestones, and assign clear ownership and accountability for each task. You also need to monitor and control the transition progress, quality, and risks, and resolve any issues or challenges that may arise.

5 Manage the change and communication

The fifth step is to manage the change and communication that the global delivery model entails. You need to prepare and support your internal team, your global delivery partner, and your customers for the change, and address any concerns or resistance that they may have. You need to communicate the vision, benefits, and expectations of the global delivery model, and provide regular updates and feedback on the transition and delivery status. You also need to foster a positive and collaborative relationship between your internal team and your global delivery partner, and promote a culture of trust, respect, and learning.

6 Evaluate and improve the performance

The sixth step is to evaluate and improve the performance of the global delivery model. You need to measure and report on the results and outcomes of the global delivery model, using the performance indicators that you defined in the first step. You need to compare the actual performance with the expected performance, and identify any gaps or deviations. You also need to solicit and analyze the feedback and satisfaction of your internal team, your global delivery partner, and your customers, and identify any areas for improvement or innovation. You need to implement corrective or preventive actions, and continuously monitor and optimize the performance of the global delivery model.