How do you manage change and risk in your business process maturity journey?

Start with making a list of all the processes you have in your business, and check which stage they are at. Initial: Process is ad-hoc, inconsistent, and largely undocumented. Managed: Basic process steps are defined but execution is inconsistent. Defined: Standardized process documentation exists, but performance metrics are lacking. Quantitatively Managed: The process is measured and monitored, with data used for performance evaluation. Optimizing: Continual process improvement is driven by data analysis and innovation.

Gerenciando Mudan?a e Risco na Jornada de Maturidade do Processo de Negócios Navegar na jornada de maturidade do processo de negócios exige uma gest?o eficaz da mudan?a e do risco. Através de uma abordagem proativa, identifico e avalio as mudan?as e riscos potenciais, desenvolvendo um plano de gest?o de mudan?a abrangente para comunicar, treinar e mitigar os impactos. Comunica??o aberta, colabora??o e aprendizado contínuo garantem o sucesso. Monitoro o progresso, adapto minhas estratégias e me esfor?o para alcan?ar meus objetivos de forma eficiente, impulsionando o sucesso sustentável da empresa.

Understanding where you currently stand is the foundation of any maturity journey. Conduct a thorough assessment of your existing processes, identifying strengths, weaknesses, and areas for improvement. In my experience, utilizing maturity models and diagnostic tools provides a structured way to gauge your current level. For instance, in one of my projects, we used the Capability assessment tools to benchmark clients processes, revealing key areas that needed development.

Getting regular feedback on the delivered part of the project is an important aspect of Scrum and Agile process. This was designed specifically to tackle the issue of changing scope and requirements. One can follow the same strategy of delivering a big piece of work in small junks over a period of time and asking feedback on whether it matches with the expectation. Any change can be easily accommodated reducing the risk of release and allowing everyone to experience the product early in the lifecycle.

Defining vision and goals for an Enterprise Architect is akin to being a corporate fortune teller, but with more spreadsheets and fewer crystal balls. We need to peer into the future of our organization, aligning our technological prophecies with the business strategy to craft SMART goals that will guide our journey to process nirvana.

A start-up can not expect 80% of its processes to be at the optimization level. Whereas a mature company, for their old product line and departments, should have maximum processes at the optimization level. The same applies to businesses and departments that are in the growth stage and are pivoting, and experimenting with new things. The key here is to know what your organization is going through at the moment in which department, where are we currently in terms of process and what is our goals for these processes. Each department or process could have a different goal, and together they should serve your organization's goals. If the company is focusing on customer satisfaction, all process related to it will be impacted.

Defining a clear vision and SMART goals is essential for your BPM journey: - Align with Strategy: Ensure your BPM vision reflects your organization’s overall strategy and values. - Vision Statement: Articulate your desired BPM state, such as becoming a customer-centric organization. - Set SMART Goals: Create specific, measurable, achievable, relevant, and time-bound goals. For example: - Reduce errors by 20% - Increase customer satisfaction by 15% - Save costs by 10% within a year This alignment will drive effective BPM initiatives and improve outcomes.

Setting a clear vision and specific goals is crucial for guiding your maturity efforts. This vision should align with your overall business strategy and be communicated clearly across the organization. During a recent engagement, we articulated a vision focused on achieving operational excellence through streamlined processes and enhanced customer satisfaction. This vision served as a north star, guiding all subsequent efforts and ensuring alignment across teams.

Um diagnóstico bem realizado pode incluir pesquisas de satisfa??o do cliente, análise de feedback e benchmarking com concorrentes. Isso ajuda a entender as expectativas dos clientes e identificar pontos de melhoria que podem levar a um aumento de 15% na satisfa??o do cliente.

Planning your roadmap and actions is crucial for your BPM journey: - Break Down Goals: Divide your SMART goals into smaller, manageable milestones and tasks. - Outline Roadmap: Create a sequence of actions to transition from your current state to your desired BPM state. - Define Resources: Identify the resources needed, including roles, responsibilities, and timelines for implementation. This structured approach ensures clarity and focus as you work towards your BPM objectives.

Developing a detailed roadmap is essential for translating your vision into actionable steps. This involves prioritizing initiatives, allocating resources, and setting timelines. I advocate for creating a flexible roadmap with 10-15% buffer pre-allocated for any adhoc changes that allows for adjustments as circumstances evolve. In one instance, our initial roadmap included pilot projects to test new processes, which provided valuable insights and allowed us to refine our approach iteratively before full scale implementation.

Implementar melhorias nos negócios após um diagnóstico eficaz é crucial para tornar a organiza??o centrada no cliente e de alta qualidade. Identifique áreas críticas como erros operacionais, satisfa??o do cliente e eficiência de custos. Estabele?a metas específicas, como reduzir erros em 20%, aumentar a satisfa??o do cliente em 15% e economizar custos em 10% em um ano. Desenvolva planos de a??o detalhados, aloque recursos adequadamente, engaje a equipe e monitore o progresso continuamente. A adapta??o constante é essencial para o sucesso a longo prazo.

Develop a detailed roadmap that outlines the steps and actions required to achieve your goals. This plan should include timelines, resource allocation, and key milestones. It's essential to consider potential risks and challenges during this phase and build in contingencies to address them. Prioritize actions based on impact and feasibility, and ensure that stakeholders are aligned with the roadmap.

Executing your plan and monitoring progress are vital for successful BPM: - Follow Best Practices: Utilize tools like process modeling, documentation, automation, and simulation to optimize your processes. - Implement Controls: Regularly test and refine your processes to ensure effectiveness. - Use Metrics: Track performance with key performance indicators (KPIs), process capability indices (PCIs), and balanced scorecards (BSCs). This approach will help you stay on track and achieve your BPM goals.

Execution is where strategy turns into action. Implement your roadmap while continuously monitoring progress through key performance indicators (KPIs) and regular reviews. Utilizing agile methodologies can be beneficial here, enabling iterative improvements and rapid responses to emerging challenges. During a significant transformation project, we used weekly sprints to implement changes incrementally, allowing for ongoing adjustments based on feedback and performance data.

Para monitorar o progresso das melhorias nos negócios após um diagnóstico eficaz, defina indicadores-chave de desempenho (KPIs) específicos para cada meta (como redu??o de erros, aumento da satisfa??o do cliente, economia de custos). Utilize sistemas de monitoramento adequados, avalie regularmente os KPIs comparando com a linha de base inicial. Comunique os resultados à equipe, implemente a??es corretivas conforme necessário e avalie o impacto das melhorias no desempenho geral da empresa. Documente o processo para aprendizado contínuo e adapta??o das estratégias conforme necessário.

As you execute your plan, closely monitor progress against the defined milestones and key performance indicators (KPIs). Use data and analytics to measure the effectiveness of process changes and identify areas needing adjustment. Regular communication with stakeholders is vital to ensure everyone is informed about progress and any deviations from the plan. Be prepared to make iterative changes to the roadmap as necessary.

Implementar sistemas de Business Intelligence (BI) en empresas tradicionales con resistencia al cambio es desafiante pero crucial para la transformación digital. Como Ingeniero Civil Industrial con un MBA en Finanzas y certificaciones en Data Science, propongo: Evaluar el estado actual utilizando modelos de madurez como CMMI. Definir una visión clara y objetivos SMART alineados con la estrategia de la empresa. Planificar una hoja de ruta con hitos, tareas, y recursos asignados. Ejecutar el plan y monitorear el progreso con KPIs. Gestionar el cambio y el riesgo mediante comunicación y compromiso con las partes interesadas. Utilizar herramientas como SAP BO, Tableau y Power BI facilita la integración de datos y mejora la toma de decisiones.

Managing change and risk as an Enterprise Architect is like being a technological tightrope walker. We need to balance the excitement of new processes with the fear of the unknown, all while juggling stakeholder expectations and potential risks, ensuring we don't fall into the pit of failed implementations below.

Effective change and risk management are critical to the success of your maturity journey. Change management involves preparing, supporting, and helping individuals, teams, and organizations in making organizational change. I recommend employing a structured approach, manage change systematically. In one project, using kotter’s 8-step model helped us create a sense of urgency, build a guiding coalition, and anchor new approaches in the organizational culture.

in order to stay in achieving some set of goals, ones sometimes diffcult to acknowledge their mistakes or errors. we sholud be immediately realized and take corrective actions. Do not provide self stubborn arguments in order to feel success.

Change management is a critical component of the business process maturity journey. Develop a robust change management strategy that includes clear communication, training, and support for employees impacted by process changes. Anticipate potential resistance and proactively address concerns. Risk management should be an ongoing process, with regular risk assessments and mitigation strategies in place to minimize the impact of any unforeseen challenges.

Continuous improvement is at the heart of process maturity. After implementing changes, gather feedback from stakeholders and analyze performance data to identify areas for further improvement. Encourage a culture of learning and innovation within your organization, where employees are empowered to suggest improvements and share best practices. Use this feedback loop to refine processes, reduce inefficiencies, and drive further maturity.

Para receber e analisar feedback dos textos e a??es implementadas, utilize métodos diretos como pesquisas de satisfa??o, formulários online e entrevistas. Analise dados quantitativos, como métricas de engajamento e taxas de resposta, e qualitativos, como comentários e opini?es diretas. Classifique o feedback por temas e priorize os pontos-chave. Comunique os resultados à equipe para ajustar estratégias e implementar melhorias contínuas, promovendo uma cultura de feedback aberto e contínuo dentro da organiza??o.

Uno de los aprendizajes más valorables es NO TRABAJAR CON FAMILIA, a menos que tengan formación y experiencia previa, de tal forma que sepan separar lo personal de lo profesional. Es imposible aplicar todo lo que TIENES QUE APLICAR si trabajas con familiares sin formación, siempre harán las cosas diferentes a como se les indica y no puedes reprocharlos sin que mezclen lo personal y lo profesional.

A process maturity roadmap outlines the steps needed to reach the desired level of process maturity. Regular updates and clear communication ensure that everyone is aligned and aware of progress and any changes. In a long-term project to achieve process maturity across our finance department, I maintained a regularly updated roadmap that was shared with all stakeholders. This transparency ensured that everyone was aware of our progress, any changes in strategy, and their roles in the journey. Regularly updating and communicating the roadmap ensures that the entire organisation is aligned with the maturity journey, reducing the risk of misunderstandings and ensuring a cohesive effort towards the end goal.

Always consider the broader organizational context when managing change and risk. Align process improvements with overall business strategy and ensure that changes are sustainable in the long term. Pay attention to the human aspect of change – engaging and involving employees at all levels is key to fostering buy-in and commitment to the maturity journey. Additionally, stay adaptable to changing market conditions, customer needs, and technological advancements to keep your processes relevant and competitive.